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Patricia Springer
Des Moines,IA
Summary
Results-oriented professional with a solid foundation in customer service and quality control. Expertise in technical report writing, inspection, and team training, driving continuous improvement and operational effectiveness through collaborative problem-solving and adherence to safety compliance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Cashier
Hy-Vee
Des Moines, Iowa
04.2026 - Current
- Operated cash register and processed customer transactions efficiently.
- Trained new employees on cash handling procedures and customer service standards.
- Assisted customers with inquiries regarding store policies and product availability.
- Collaborated with team members to maintain a clean and organized store environment.
Cashier
Salvation Army Thrift Store
Des Moines, Iowa
10.2023 - 04.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries regarding store policies and product availability.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Collaborated with team members to maintain a clean and organized store environment.
- Educated customers about the mission of the organization and its community impact.
Respite Care Provider
Respite Connections
Urbandale, US
05.2017 - 12.2017
- Facilitated children and adults in reaching self-set goals through tailored in-home care
- Provided compassionate care to individuals with disabilities in home settings.
- Assisted families in developing effective respite care plans tailored to needs.
- Communicated regularly with caregivers to ensure continuity of care services.
Quality Control Inspector
MANATTS INC
Ames, US
03.2017 - 05.2017
- Performed non-destructive tests and visual inspections continuously to ensure ongoing product quality
- Inspected quality of finished products, making minor repairs to meet project expectations and maintain standards
- Assessed materials, parts, and products for conformance with quality control requirements and production specifications
- Utilized specialized tools to take precise measurements of samples, ensuring compliance with technical standards
- Documented nonconformities and recommended resolution techniques, leading to reduced defect rates
- Composed detailed reports outlining performance, quality, and defect rates to inform process improvements
- Consulted with engineers to resolve quality and production problems, improving operational effectiveness
- Collaborated with scientific, engineering, and technical personnel to resolve design, research, and testing problems, improving product reliability
- Facilitated research and development testing with engineers to resolve mechanical failures and generate technical specifications before release
Quality Control Inspector
OMG Midwest
07.2016 - 12.2016
- Performed non-destructive tests and visual inspections continuously to uphold quality standards
- Assessed materials, parts, and products for conformance with quality control requirements and production specifications
- Inspected quality of finished products, making minor repairs to meet project expectations and maintain standards
- Inspected repairs and modifications made to Asphalt and Core equipment, ensuring compliance with specifications
- Determined appropriate level of inspection required by reviewing drawings and blueprints, ensuring thorough evaluations
- Participated in workshops and regular trainings to enhance knowledge of regulations for testing asphalt and rock material
- Explained company procedures, job duties, and performance expectations to newly hired employees, streamlining onboarding process
- Adhered to all safety protocols to minimize equipment damage and avoid injuries
Insurance Verification Specialist
Team Services
West Des Moines, US
09.2015 - 07.2016
Surveyor
TMone LLC
Des Moines, US
08.2015 - 09.2015
Field Engineer
Olsson Associates
07.2013 - 05.2015
- Conducted site due diligence and site selection for clients, enhancing project outcome alignment
- Assessed historical topographical data as part of survey operations, supporting accurate project planning
- Completed assessments by measuring boundaries and notable landmarks, ensuring precise site documentation
- Determined boundaries using equipment and mathematical calculations, enhancing survey accuracy
- Documented findings and prepared detailed reports, facilitating informed project decision-making
- Monitored design processes from conceptual phase through construction, ensuring compliance with project requirements
- Created professional, to-scale sketches to communicate and clarify special requirements for stakeholders
- Reviewed completed reports, plans, estimates, and calculations for accuracy, reducing errors in project deliverables
Field Inspector
City Of Des Moines
Des Plaines, US
05.2012 - 07.2013
- Identified root causes and provided actionable recommendations, resulting in improved project outcomes
- Led team in troubleshooting efforts, resolving errors and streamlining project workflows
- Determined major alterations to projects that could affect cost, completion date, and customer relationship, mitigating potential risks
- Developed documentation for requests for proposal, facilitating clear communication with vendors
Education
Associate of Applied Science - Civil Engineering
05-2011
GED -
05-1994
Skills
- Cash Handling
- Checkout Procedures
- Cash Register
- Customer Service
- Customer care
- Customer support
- Store Policies
- Customer Feedback
- Service Excellence
- Problem Solving
- Quality Control
- Caregiving
- Technical writing
- Driving
Certification
Cpr and first aid, 03/01/20, Does not expire
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier - Hy-Vee
04.2026 - Current
Cashier - Salvation Army Thrift Store
10.2023 - 04.2025
Respite Care Provider - Respite Connections
05.2017 - 12.2017
Quality Control Inspector - MANATTS INC
03.2017 - 05.2017
Quality Control Inspector - OMG Midwest
07.2016 - 12.2016
Insurance Verification Specialist - Team Services
09.2015 - 07.2016
Surveyor - TMone LLC
08.2015 - 09.2015
Field Engineer - Olsson Associates
07.2013 - 05.2015
Field Inspector - City Of Des Moines
05.2012 - 07.2013
Des Moines Area Community College - Associate of Applied Science, Civil Engineering
North High School - GED,