KAILEY DELEON
McAllen
Summary
Hardworking, brining detail-oriented worker with excellent teamwork and skill in learning new tasks quickly. Reliable individual possessing excellent communication and problem-solving strengths. Well experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with customer service and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Academic Student Assistant
UTRGV
09.2024 - Current
- Scheduled and managed student appointments using university systems, ensuring efficient time management for advisors.
- Operated the call center, assisting students with inquiries, appointment scheduling, and general advising information.
- Provided front-desk support, greeting and checking in students while maintaining a welcoming and professional environment.
- Delivered exceptional customer service, addressing student concerns with patience, clarity, and professionalism.
- Assisted advisors with administrative tasks to support student success initiatives.
Seasonal Educator
Lululemon
10.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Maintained tidy and organized store environment to comply with cleanliness standards
- Listened to customer needs and desires to identify and recommend optimal products
- Prioritized helping customers over completing other routine tasks in store
Manager
Earthborn
06.2021 - 02.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Managed inventory, closed and opened the cash register
Education
Associate of Interdisciplinary Studies -
Achieve Early College High School
Mcallen, TX05.2023
Master of Business - Business Marketing
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
Skills
- Time Management
- Communication
- Self-management
- Planning and organizing
- Customer Service
- Issue resolution
- Strong organization
- Research
Timeline
Academic Student Assistant
UTRGV
09.2024 - Current
Seasonal Educator
Lululemon
10.2023 - 01.2024
Manager
Earthborn
06.2021 - 02.2023
Master of Business - Business Marketing
The University of Texas Rio Grande Valley
Associate of Interdisciplinary Studies -
Achieve Early College High School
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