Kailey Frank
Missoula,MT
Summary
Dynamic and results-driven professional with extensive experience at Walmart in asset protection and customer service. Proven expertise in theft prevention and internal investigations, complemented by strong decision-making and problem-solving skills. Successfully developed loss prevention strategies, enhancing store safety and minimizing shrinkage while fostering a collaborative team environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. My experience in Martial Arts, working on a farm with livestock, doing yard work and working in Loss Prevention has taught me discipline, hard work, teamwork, responsibility, and dedication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Protection Services Team Associate
Walmart
Missoula, MT
09.2025 - Current
- Assisted customers with product inquiries and ensured positive shopping experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
Asset Protection Investigator
Walmart
Missoula, MT
05.2023 - 09.2025
- Conducted thorough investigations to identify theft and fraud incidents.
- Analyzed surveillance footage to gather evidence for internal cases.
- Trained associates on safety protocols and theft prevention techniques.
- Maintained accurate records of incidents and investigations for reporting purposes.
- Identified, reported and resolved safety issues, cash handling concerns and theft.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Lawn Care
Judith Adamski
Missoula, MT
05.2021 - 02.2025
- Handled minor landscaping tasks such as lawn care, yard work and snow removal.
- Safely operated various types of mowers, trimmers, and blowers to ensure optimal lawn care results.
Deli Associate
Walmart
Missoula, MT
07.2022 - 05.2023
- Prepared and assembled deli products to ensure freshness and quality.
- Maintained cleanliness and organization of deli area to comply with health standards.
- Assisted customers in selecting deli items, providing product knowledge and recommendations.
- Operated slicing equipment safely.
Livestock Care
Jay Bostrom
Missoula, MT
03.2022 - 05.2022
- Assisted in livestock care, ensuring proper feeding, housing, and medical attention when needed.
- Assisted in livestock care activities such as feeding, watering, and tagging animals.
- Operated feeding machinery to assist with livestock care.
Lawn Care and Yard Work
Jim McGuirl
Missoula, MT
07.2021 - 09.2021
- Worked effectively in accomplishing tasks consisting of yard and lawn care.
- Worked on completing tasks that were given to me and completed within a timely manner.
- Paid attention to detail while completing assignments.
- Organized and paid attention to detail.
Education
GED -
Lifelong Learning Center
Missoula, MT06-2025
High School Diploma -
Abeka Academy
Pensacola, FL07-2022
Skills
- Decision-making capacity
- Customer service
- Problem-solving
- Computer skills
- Livestock care
- Communication
- Teamwork and collaboration
- Theft prevention
- Loss prevention training
- Problem-solving abilities
- Internal investigations
- Critical thinking
- Asset protection
- Theft investigation
- Security surveillance
Accomplishments
- Earned my CPT certification with the National Academy of Sports Medicine.
- Earned my GED.
- Safety Champion of the month award August 2024 (Walmart).
- Started my own dairy goat business.
- Elite Ambassador for FNX Supplements.
- I did a fighting scene in an upcoming movie.
- Been on three podcasts.
- I have won multiple awards in 4-H including the herdsman award.
- I won 10 gold and 7 Silver medals in Jiu Jitsu.
- 2-0 as an MMA fighter.
Certification
Basic Life Support- BLS (National CPR foundation), Bloodborne Pathogens Certification (National CPR foundation),
National Academy of Sports Medicine Certified Personal Trainer certification.
References
Walmart- Missoula, MT
Professional
Callie and Vanessa are my supervisors,
(406)829-8489.
Judith Adamski- Missoula, MT
Personal
(406)544-2361.
BJ Banister- Florence,MT
Personal
(406)531-9334.
Jim McGuirl- Missoula,MT
Personal
(406)-550-7777.
Timeline
Asset Protection Services Team Associate
Walmart
09.2025 - Current
Asset Protection Investigator
Walmart
05.2023 - 09.2025
Deli Associate
Walmart
07.2022 - 05.2023
Livestock Care
Jay Bostrom
03.2022 - 05.2022
Lawn Care and Yard Work
Jim McGuirl
07.2021 - 09.2021
Lawn Care
Judith Adamski
05.2021 - 02.2025
GED -
Lifelong Learning Center
High School Diploma -
Abeka Academy