Kailey Galvin
Roseville,CA
Summary
Dynamic leader with proven expertise in directing and mentoring teams. Committed to fostering a positive work environment while upholding high standards and expectations. Leading with determination and empathy, to grow others and oneself in position.
Overview
5
5
years of professional experience
Work History
Supervisor
Starbucks
Rocklin, CA
11.2024 - Current
- Supervised and delegated daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock availability.
- Provided feedback on team performance, fostering a culture of continuous improvement, positivity, and accountability.
- Ensured store security as a keyholder throughout different dayparts.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
Starbucks
Rocklin, CA
12.2023 - Current
- Onboarded and immersed new baristas in company culture and values.
- Trained new baristas one on one, and in group settings on beverage preparation, cleanliness expectations, and customer service standards.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Barista
Starbucks
Rocklin, CA
11.2022 - 11.2024
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of the workspace to ensure compliance with health regulations.
- Provided exceptional customer service by engaging with customers personably and addressing their needs promptly.
- Operated espresso machines and other equipment efficiently to enhance beverage production speed.
Service Member
Panda Express
Rocklin, CA
11.2021 - 11.2022
- Ensured timely service of the freshest food to enhance customer satisfaction.
- Maintained cleanliness and organization of kitchen and dining areas
- Processed transactions and operated cash register efficiently
Education
Bachelor in Science of Nursing - Nursing
Sierra College
Rocklin06.2028
High School Diploma -
Rocklin High School
Rocklin06.2023
Skills
- Empathetic
- Adaptable
- Interpersonal
- Reliability
- Self motivation
- Training/Mentoring
- Leadership
- Effective Communication
- Determined
- Detail Oriented
- Positive
Timeline
Supervisor
Starbucks
11.2024 - Current
Barista Trainer
Starbucks
12.2023 - Current
Barista
Starbucks
11.2022 - 11.2024
Service Member
Panda Express
11.2021 - 11.2022
Bachelor in Science of Nursing - Nursing
Sierra College
High School Diploma -
Rocklin High School