Kailey Harvey
Bloomington,IL
Summary
Dependable self-starter experienced in manufacturing production, assembly, safety standards, quality assurance and machine operation and maintenance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Material Supply Team Leader
Rivian
Normal, IL
12.2021 - 03.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in the implementation of new warehouse management software, providing feedback on system functionality and usability
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Achieved a 65% reduction in inventory errors by implementing a barcode scanning system during receiving process
- Increased overall productivity through efficient organization of materials within the warehouse
- Collaborated with cross-functional teams to resolve shipping discrepancies and ensure timely delivery of materials
- Assisted in the development of standard operating procedures (SOPs) for material handling processes
- Maintained accurate records of all materials received and shipped
- Safely transported hazardous materials following strict safety protocols
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Managed resource allocation efficiently to optimize productivity while minimizing costs
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Team Member
Rivian
Normal, Illinois
08.2021 - 12.2021
- Operated material handling equipment, including forklifts and pallet jacks, to safely transport materials within the warehouse3
- Efficiently loaded and unloaded trucks using proper lifting techniques and equipment, ensuring accurate inventory counts
- Inspected incoming materials for quality and quantity, documenting any discrepancies or damages
- Collaborated with team members to prioritize tasks and meet daily production goals
- Followed standard operating procedures (SOPs) for material handling processes to ensure compliance with company policies
- Performed routine maintenance checks on material handling equipment to identify any issues or malfunctions
- Participated in regular safety training sessions to stay updated on best practices for safe material handling operations
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
Customer Service Representative
Country Financial
Bloomington, IL
06.2019 - 08.2021
- Answered constant flow of customer calls with up to 15 calls in queue per minute.
- Compiled customer feedback and recommended service delivery improvements to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Assistant Manager
K-9 Country Club
Normal, Illinois
06.2018 - 06.2019
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
Assembly Technician and Test Specialist
Caterpillar
Pontiac, IL
01.2017 - 04.2018
- Inspect finished products for quality and adherence to customer specifications.
- Monitor and adjust production processes and equipment for quality and productivity.
- Troubleshoot problems with equipment, devices, and products.
- Plan and lay out work to meet production and schedule requirements.
- Start up and shut down processing equipment, computers and necessary programs.
- Provide advice or training to other technicians.
- Measure and record data associated with operating equipment.
- Keep detailed production logs.
- Inspected all work for quality and compliance with design standards.
- Maintained good stock levels, counted parts and requested additional supplies.
- Kept work areas organized, tidy and clean for maximum productivity.
- Ensured all log books were maintained according to operating procedures.
- Assembled and aligned parts and fixtures using hand and power tools.
Material Handler
Vonachen Services, Inc
Pontiac, IL
06.2016 - 01.2017
- Material Handling and Data Inventory.
- Receive and count product material inventory, recording data manually, and transferring all data into an inventory system using a computer.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjust errors.
- Determine proper storage methods, identification, and storage location based on turnover, environmental factors, and physical capabilities of facilities.
- Keep records on the use and/or damage of materials or material handling equipment.
- Provide assistance, direction, or training to other material handlers and plant workers.
- Compile, review, and maintain data from all shifts and other areas in the plant in order to assess supply needs.
- Prepare and maintain detailed records and reports of inventory, shortages, and products used or issued.
- Volunteer Work Salvation Army Helping serve dinners to those staying in the shelter Humane Society Helping take care of the animals in the shelter.
Education
Associates of Arts degree -
Heartland Community College
Normal, IL 08.2013 - 05.2015
High School Diploma -
Normal Community West High School
Normal, IL 08.2006 - 05.2010
Skills
Teamwork and collaboration
Work planning
Problem-solving
Quality improvement
Documentation and reporting
Work Planning and Prioritization
Analytical thinking
Attention to detail
Timeline
Material Supply Team Leader
Rivian
12.2021 - 03.2025
Team Member
Rivian
08.2021 - 12.2021
Customer Service Representative
Country Financial
06.2019 - 08.2021
Assistant Manager
K-9 Country Club
06.2018 - 06.2019
Assembly Technician and Test Specialist
Caterpillar
01.2017 - 04.2018
Material Handler
Vonachen Services, Inc
06.2016 - 01.2017
Associates of Arts degree -
Heartland Community College
08.2013 - 05.2015
High School Diploma -
Normal Community West High School
08.2006 - 05.2010