Dependable self-starter experienced in manufacturing production, assembly, safety standards, quality assurance and machine operation and maintenance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Material Supply Team Leader
Rivian
Normal, IL
12.2021 - 03.2025
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assisted in the implementation of new warehouse management software, providing feedback on system functionality and usability
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Achieved a 65% reduction in inventory errors by implementing a barcode scanning system during receiving process
Increased overall productivity through efficient organization of materials within the warehouse
Collaborated with cross-functional teams to resolve shipping discrepancies and ensure timely delivery of materials
Assisted in the development of standard operating procedures (SOPs) for material handling processes
Maintained accurate records of all materials received and shipped
Safely transported hazardous materials following strict safety protocols
Collaborated with cross-functional teams to identify process improvements and implement best practices
Managed resource allocation efficiently to optimize productivity while minimizing costs
Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Team Member
Rivian
Normal, Illinois
08.2021 - 12.2021
Operated material handling equipment, including forklifts and pallet jacks, to safely transport materials within the warehouse3
Efficiently loaded and unloaded trucks using proper lifting techniques and equipment, ensuring accurate inventory counts
Inspected incoming materials for quality and quantity, documenting any discrepancies or damages
Collaborated with team members to prioritize tasks and meet daily production goals
Followed standard operating procedures (SOPs) for material handling processes to ensure compliance with company policies
Performed routine maintenance checks on material handling equipment to identify any issues or malfunctions
Participated in regular safety training sessions to stay updated on best practices for safe material handling operations
Contributed to team success by completing jobs quickly and accurately.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assisted with inventory counts and stocking of merchandise.
Customer Service Representative
Country Financial
Bloomington, IL
06.2019 - 08.2021
Answered constant flow of customer calls with up to 15 calls in queue per minute.
Compiled customer feedback and recommended service delivery improvements to management.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Assistant Manager
K-9 Country Club
Normal, Illinois
06.2018 - 06.2019
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Trained team members in successful strategies to meet operational and sales targets.
Assembly Technician and Test Specialist
Caterpillar
Pontiac, IL
01.2017 - 04.2018
Inspect finished products for quality and adherence to customer specifications.
Monitor and adjust production processes and equipment for quality and productivity.
Troubleshoot problems with equipment, devices, and products.
Plan and lay out work to meet production and schedule requirements.
Start up and shut down processing equipment, computers and necessary programs.
Provide advice or training to other technicians.
Measure and record data associated with operating equipment.
Keep detailed production logs.
Inspected all work for quality and compliance with design standards.
Maintained good stock levels, counted parts and requested additional supplies.
Kept work areas organized, tidy and clean for maximum productivity.
Ensured all log books were maintained according to operating procedures.
Assembled and aligned parts and fixtures using hand and power tools.
Material Handler
Vonachen Services, Inc
Pontiac, IL
06.2016 - 01.2017
Material Handling and Data Inventory.
Receive and count product material inventory, recording data manually, and transferring all data into an inventory system using a computer.
Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjust errors.
Determine proper storage methods, identification, and storage location based on turnover, environmental factors, and physical capabilities of facilities.
Keep records on the use and/or damage of materials or material handling equipment.
Provide assistance, direction, or training to other material handlers and plant workers.
Compile, review, and maintain data from all shifts and other areas in the plant in order to assess supply needs.
Prepare and maintain detailed records and reports of inventory, shortages, and products used or issued.
Volunteer Work Salvation Army Helping serve dinners to those staying in the shelter Humane Society Helping take care of the animals in the shelter.
Education
Associates of Arts degree -
Heartland Community College
Normal, IL
08.2013 - 05.2015
High School Diploma -
Normal Community West High School
Normal, IL
08.2006 - 05.2010
Skills
Teamwork and collaboration
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Timeline
Material Supply Team Leader
Rivian
12.2021 - 03.2025
Team Member
Rivian
08.2021 - 12.2021
Customer Service Representative
Country Financial
06.2019 - 08.2021
Assistant Manager
K-9 Country Club
06.2018 - 06.2019
Assembly Technician and Test Specialist
Caterpillar
01.2017 - 04.2018
Material Handler
Vonachen Services, Inc
06.2016 - 01.2017
Associates of Arts degree -
Heartland Community College
08.2013 - 05.2015
High School Diploma -
Normal Community West High School
08.2006 - 05.2010
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