Kailey Henry
Shawnee,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly experienced associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Store Associate
Dillard’s
Shawnee, OK
09.2022 - Current
- Working for Dillard’s has improved my money management skills along with social skills, communication skills, patience and understanding
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided product demonstrations to highlight features, benefits and value.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Server
Red Lobster
Shawnee , OK
03.2022 - 09.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
SANTA FE CATTLE CO
Shawnee, OK
06.2021 - 09.2021
- Served food
- Took orders
- Kept the restaurant clean and sanitary
- Handled a high volume of customers regularly
- Good communication
- Good customer service to loyal customers
- Adaptability
- Teamwork
- Transitioning into new things and stepping outside of my comfort zone
- Checked on guests frequently
- Cleared tables
- Took and memorized orders
- Greeted guests
Education
High school diploma -
Shawano High School
Shawnee, OK 08.2018 - 5 2021
Skills
Food Handlingundefined
Timeline
Store Associate
Dillard’s
09.2022 - Current
Server
Red Lobster
03.2022 - 09.2022
Server
SANTA FE CATTLE CO
06.2021 - 09.2021
High school diploma -
Shawano High School
08.2018 - 5 2021
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