Kailey John
Fayetteville,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Direct Care Provider
Myers Davis Life Coaching
03.2023 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with self-administered medications.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Facilitated community outings for patients, fostering social engagement and improved quality of life.
Collections Account Manager
Alorica
06.2021 - 02.2023
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Worked with legal resources and recovery teams to manage default issues.
Team Lead
Walmart
10.2018 - 07.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Leasing Consultant
Lindsey Management Company
02.2017 - 10.2018
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Fayetteville High School East
Fayetteville, AR05.2015
Skills
- Communications Strategies
- Resource Recovery
- Performance Strategies
- Superior Attention to Detail
- Customer Interaction
Timeline
Direct Care Provider
Myers Davis Life Coaching
03.2023 - Current
Collections Account Manager
Alorica
06.2021 - 02.2023
Team Lead
Walmart
10.2018 - 07.2021
Leasing Consultant
Lindsey Management Company
02.2017 - 10.2018
Fayetteville High School East
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