Kailey Killian
Shingle Springs,CA
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Mom And Pop Shop
Cameron Park , CA
2022.03 - 2022.09
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Utilized POS system to receive and process food and beverage orders.
- Observed diners to respond to additional requests and determine when meal completed.
Crew Member
Chipotle Grill
Folsom , CA
2020.11 - 2022.03
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Visions In Education
Carmichael, CA05.2022
Skills
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Constructive Feedback
- Customer Engagement
Timeline
Front of House Team Member
Mom And Pop Shop
2022.03 - 2022.09
Crew Member
Chipotle Grill
2020.11 - 2022.03
High School Diploma -
Visions In Education
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