Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kailey Misso

Henderson,NV
Kailey Misso

Summary

Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
years of professional experience

Work History

Concentrix
Work From Home, NV

Chat Specialist
01.2023 - Current

Job overview

  • Answered customer questions and resolved concerns quickly to maximize satisfaction.
  • Answered questions from customers that came in through the company's online chat feature.

Facebook
Work From Home, NV

Social Media Moderator
12.2022 - Current

Job overview

  • Supported special events and campaigns with coordinated social media engagement.
  • Collected user feedback and communicated issues to internal teams.

RDI Connect
Work From Home, NV

Survey/Telesales Representative
02.2022 - 01.2023

Job overview

  • Handled inbound telephone calls from interested customers.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Answer Plus
Work From Home, NV

Answering Service Operator
05.2022 - 12.2022

Job overview

  • Fielded incoming calls, answered questions and transferred calls internally.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Williams Sonoma Home
Work From Home, NV

Customer Service Representative
06.2020 - 02.2021

Job overview

  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

The LGBQ
Las Vegas, NV

Office Assistant
04.2020 - 01.2021

Job overview

  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

Southeast Career Technical Academy
Las Vegas, NV

High School Diploma
05.2019

University Overview

Skills

  • Upbeat and Positive Personality
  • 42 wpm Typing Speed
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Service
  • Order and Refund Processing
  • Understanding Customer Needs
  • Online Communications

Timeline

Chat Specialist
Concentrix
01.2023 - Current
Social Media Moderator
Facebook
12.2022 - Current
Answering Service Operator
Answer Plus
05.2022 - 12.2022
Survey/Telesales Representative
RDI Connect
02.2022 - 01.2023
Customer Service Representative
Williams Sonoma Home
06.2020 - 02.2021
Office Assistant
The LGBQ
04.2020 - 01.2021
Southeast Career Technical Academy
High School Diploma
Kailey Misso