KAILEY PARZER
Las Vegas,NV
Summary
Experienced Auto Claims Adjuster and customer service professional with a background in claims handling, customer support, quality assurance, and problem-solving. Skilled in reviewing claim information, communicating decisions, managing multiple priorities, and providing professional service in fast-paced remote environments. Currently pursuing a Bachelor of Science in Cybersecurity at Purdue Global University.
Overview
7
7
years of professional experience
Work History
Auto Claims Adjuster
USAA
10.2025 - Current
- Investigate loss details, obtain statements, review evidence, and evaluate claim information.
- Assess liability using accident facts, applicable negligence standards, and supporting documentation.
- Communicate liability decisions and next steps to members, claimants, and other involved parties.
Customer Associate, Jackpocket
DraftKings
10.2023 - Current
- Assist customers with account questions, concerns, promotions, and platform features through remote support channels.
- Troubleshoot customer issues, document resolutions accurately, and escalate concerns when appropriate.
- Provide professional service while managing a high volume of customer interactions.
Quality Assurance & Tax Preparer
TurboTax
03.2022 - 10.2024
- Reviewed tax information and documentation for accuracy and compliance.
- Assisted customers with questions and provided solutions based on individual financial situations.
- Handled sensitive customer and financial information with accuracy and attention to detail.
Customer Service
Williams Sonoma
01.2020 - 02.2021
- Assisted customers with product questions, orders, returns, and general service needs.
- Resolved customer concerns while maintaining a positive and professional experience.
- Processed orders and returns accurately in a fast-paced customer service environment.
Education
Bachelor of Science - Cybersecurity
Purdue Global University
High School Diploma - Graphic Design
Southeast Career Technical Academy
05-2019
Skills
- Auto Claims Adjustment
- Claims Documentation
- Problem Solving
- Quality Assurance
- Microsoft Office
- Written & Verbal Communication
- Organization
- Team Collaboration
- Liability Investigation
- Customer Service
- Critical Thinking
- Remote Customer Support
- Computer Skills
- Time Management
- Multitasking
- Tax Preparation
Timeline
Auto Claims Adjuster
USAA
10.2025 - Current
Customer Associate, Jackpocket
DraftKings
10.2023 - Current
Quality Assurance & Tax Preparer
TurboTax
03.2022 - 10.2024
Customer Service
Williams Sonoma
01.2020 - 02.2021
Bachelor of Science - Cybersecurity
Purdue Global University
High School Diploma - Graphic Design
Southeast Career Technical Academy