Kailey Provencher
North Port,FL
Summary
Dynamic manager with extensive experience in doing so, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory processes, resulting in reduced waste. Skilled in decision-making and complex problem-solving, fostering a collaborative environment that drives performance and engagement.
Overview
4
4
years of professional experience
Work History
Lcsa (manager)
Wawa Food Markets
Port Charlotte, FL
08.2024 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on customer service and product knowledge.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Implemented staff scheduling systems to optimize labor costs and improve coverage.
- Developed promotional strategies that increased store traffic and sales performance.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Coordinated with suppliers to maintain optimal stock levels and quality assurance.
- Fostered a positive workplace culture, enhancing employee engagement and retention.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
McDonald's
North Port
06.2022 - 07.2024
- Supervised team performance to ensure adherence to operational standards and customer service excellence.
- Implemented training programs for new employees, enhancing knowledge of procedures and safety protocols.
- Managed inventory levels, optimizing stock control and reducing waste through efficient supply chain practices.
- Developed shift schedules, ensuring adequate staffing to meet peak demand periods effectively.
- Resolved customer complaints promptly, maintaining brand reputation and loyalty through effective service recovery strategies.
- Analyzed sales data to identify trends, informing strategic decisions on menu offerings and promotions.
- Streamlined daily operations by introducing process improvements, increasing overall efficiency in food preparation and service.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement and professional development skills.
Education
High School Diploma -
North Port High
North Port, FL05.2022
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Documentation and reporting
Operations management
Timeline
Lcsa (manager)
Wawa Food Markets
08.2024 - Current
Manager
McDonald's
06.2022 - 07.2024
High School Diploma -
North Port High