Kailey Roberts
Plano,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dilllards
Allen, TX
03.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Beauty Advisor
Dillard's
Allen, TX
11.2021 - 02.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Beauty Sales Associate
Macys Department Store
Allen, TX
01.2021 - 11.2021
- Greeted customers upon arrival and provided assistance with product selection.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Demonstrated products to customers and answered questions about features and benefits.
- Maintained accurate records of inventory levels, including tracking orders for out-of-stock items.
- Developed relationships with vendors to obtain new products or negotiate better prices and terms for existing products.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Adhered to all safety regulations while stocking merchandise or operating equipment in the store.
- Attended regular training sessions to stay informed on new products and trends in the industry.
Education
High School Diploma -
Plano East Sr High School
Plano, TX06-2019
Some College (No Degree) - Cybersecurity
Collin County Community College District
Plano, TXSome College (No Degree) - Computer And Information Sciences
Collin County Community College District
Plano, TXSkills
- Product Knowledge
- Information Security
- Report Generation
- Appointment Scheduling
- Account updating
- Call Management
- Scheduling
- Data Collection
- Consultative Sales
- Computer Skills
- Team building
- Communication
- Customer Relations
- Data Management
- Google Drive
- Analytical Thinking
- Problem-Solving
- Problem-solving abilities
- Team Collaboration
- Effective Communication
- Active Listening
- Troubleshooting
- Networking
- Task Prioritization
- Teamwork and Collaboration
Timeline
Customer Service Representative
Dilllards
03.2022 - 12.2023
Beauty Advisor
Dillard's
11.2021 - 02.2022
Beauty Sales Associate
Macys Department Store
01.2021 - 11.2021
High School Diploma -
Plano East Sr High School
Some College (No Degree) - Cybersecurity
Collin County Community College District
Some College (No Degree) - Computer And Information Sciences
Collin County Community College District
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