Kailey Watkins

Coborns

08.2024 - Current

Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils, and seating areas daily.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Operated espresso machines and commercial coffee brewers to create beverages.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Followed exact recipes for mixing and preparing beverage and food items.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Learned special recipe items and seasonal offerings to best meet customer needs.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Summary