Kailey Wohlers
Blairstown,NJ
Summary
A technology professional with proven track record in leading high-performing teams and delivering impactful technology solutions. Known for strong collaboration and results-driven approach, adapting seamlessly to evolving requirements. Core skills include software development, systems integration, and effective problem-solving.
Overview
5
5
years of professional experience
Work History
IT Core Systems Technology Lead
First Hope Bank
05.2025 - Current
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Streamlined software development process with the introduction of Agile methodologies, resulting in faster project completion times.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
Core Systems Technologist
First Hope Bank
05.2024 - 05.2025
- Helped team members resolve technical problems by offering expert advice.
- Monitored system performance regularly to identify potential issues before they escalate.
- Troubleshot hardware, software, and network issues to ensure smooth operations.
- Employed instructions and manuals to test and troubleshoot core systems.
- Determined necessary revisions, deletions and amendments to outdated technical materials to bring documentation up to date.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
IT Support Technician
First Hope Bank
04.2023 - 05.2024
- Responded to emergency outages, restoring services swiftly.
- Diagnosed and resolved hardware issues, enhancing system performance.
- Provided remote support, resolving issues without need for onsite visits.
- Configured and maintained user accounts and permissions, ensuring secure access.
- Coordinated with IT team members on cross-functional projects.
- Offered step-by-step guidance to customers for solving technical problems, ensuring clarity and comprehension.
Deposit Operations Representative
First Hope Bank
06.2022 - 03.2023
- Review and verify types of consumer accounts
- Daily maintenance reports of processing transactions
- Daily GL Recon balancing for bank accounts
- Ensuring workflows are completed and mail is processed
- Knowledge of banking regulations and laws for procedures
Sales Representative
Cutco, Inc.
06.2020 - 01.2022
- In charge of soliciting, and scheduling customer appointments
- Ensure customers receive products in a timely manner
- Promptly resolve any customer concerns
Education
Bachelors - Cybersecurity
Liberty University
Associates - Information Technology
County College of Morris
Certificate - Information Security
County College of Morris
Certification - Google IT Support
Coursera
02.2024
Skills
- Microsoft 365 Administration
- Effective time management
- Jack Henry & Associates Silverlake System
- Core Banking Solutions
- Financial Technology
- Problem-solving abilities
- Teamwork and collaboration
- System upgrades
- Project management
- User management
- Helpdesk operations
- Server improvements
- Patch management
- Device configuration
Timeline
IT Core Systems Technology Lead
First Hope Bank
05.2025 - Current
Core Systems Technologist
First Hope Bank
05.2024 - 05.2025
IT Support Technician
First Hope Bank
04.2023 - 05.2024
Deposit Operations Representative
First Hope Bank
06.2022 - 03.2023
Sales Representative
Cutco, Inc.
06.2020 - 01.2022
Certificate - Information Security
County College of Morris
Certification - Google IT Support
Coursera
Bachelors - Cybersecurity
Liberty University
Associates - Information Technology
County College of Morris
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