Kaili Gibson
Lawrenceburg,KY
Summary
Loyalty Program Lead known for high productivity and efficiency in task completion. Possesses specialized skills in customer relationship management, reward program strategy, and data analysis to optimize loyalty initiatives. Excels in communication and team collaboration, ensuring effective implementation of loyalty programs that enhance customer engagement and retention.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Thoroughbred Express
Lawrenceburg, KY
07.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
Loyalty Lead
Old Navy
Hudson
08.2022 - 07.2024
- Developed strategies for acquiring new customers through targeted campaigns aimed at increasing enrollment in the loyalty program.
- Trained new associates on store policies and procedures.
- Developed relationships with customers to encourage repeat business.
Education
Some College - Finance and Business
Columbia-Greene Community College
NY06.2024
Chatham Central High School
NY06-2024
Skills
- Communication skills
- Organizational skills
- Cleaning Experience
- Order Picking
- Retail Sales
- Cash Handling
- Cashiering
- Staff training
- Leadership
- Customer service
Awards
- Employee of the Month - Magic Maker of the Month - 06/01/23
- Employee of the Month - Magic Maker of the Month - 11/01/23
- Employee of the Month - Brand Associate of the Month - 06/01/24
- Employee of the Month - SADDLE - 08/31/24
References
- Chelsea Hemenway - Old Navy Manager +1 (813) 777-1083
Timeline
Customer Service Associate
Thoroughbred Express
07.2024 - Current
Loyalty Lead
Old Navy
08.2022 - 07.2024
Some College - Finance and Business
Columbia-Greene Community College
Chatham Central High School
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