Kelly Zheng
Shenzhen City,China
Summary
Results-driven Senior Product Manager with 10+ years of experience in B2B SaaS, AI, and global trade industries. Proven track record of delivering AI-driven product solutions, managing cross-functional teams, and driving revenue growth. Expertise in product strategy, AI integration, and user-centric design. Currently leading product development at Flexport, a Softbank-backed startup revolutionizing supply chain logistics. Seeking a Product Leader role in AI, FinTech, or B2B to leverage my technical and strategic expertise in building innovative, scalable solutions.
Overview
14
14
years of professional experience
Work History
Staff Product Manager/APAC Product Lead
Flexport Inc
03.2020 - Current
- Marketplace Development & Service Offerings:
1)Spearheaded the design and launch of a B2B logistics marketplace connecting shippers, carriers, and warehouse providers, enabling seamless discovery and procurement of logistics services.
2)Integrated AI-driven recommendation engines to match users with optimal service providers based on cost, location, and service quality, boosting marketplace transaction volume by 35% in the first year.
3)Developed dynamic pricing algorithms to improve transaction efficiency, reducing average booking time by 25% and increasing platform liquidity. - Search Optimization & User Experience:
Led the redesign of the platform’s search functionality, incorporating machine learning to prioritize relevant results and reduce search-to-transaction time by 40%.
Introduced predictive search filters (e.g., real-time capacity availability, route optimization) to streamline decision-making for enterprise clients.
Improved search ranking logic by analyzing user behavior data, resulting in a 20% increase in conversion rates for high-priority service providers. - Collaborated with engineering, data science, and operations teams to build scalable infrastructure supporting 10,000+ monthly transactions on the marketplace.
- Business Impact:
1)Delivered $15M+ in annual recurring revenue (ARR) through marketplace transaction fees and premium service subscriptions.
2)Reduced customer support inquiries by 30% via self-service features and intelligent search automation.
AI Product Manager
Sense Time
06.2019 - 02.2020
- Built and scaled an AI-powered SaaS platform providing industry-specific solutions for enterprise clients, generating $100M in revenue in 2019.
- Delivered API integrations and custom AI solutions, enabling clients to streamline operations and improve decision-making.
- Collaborated with cross-functional teams to design and deliver AI-driven roadmaps, ensuring alignment with client needs and business goals.
- Expanded market share by fostering partnerships and building an ecosystem of AI-driven solutions.
Product Lead
Xiaoman (Okki) Tech
06.2017 - 06.2019
- Led the development of a B2B global trade platform integrating digital payment, logistics, and insurance capabilities, achieving $500M GMV within 6 months of launch.
- Utilized Agile methodology to drive rapid prototyping and iterative product improvements, reducing time-to-market by 25%.
- Established strategic partnerships with key service providers (e.g., PayPal, Airwallex) to enhance platform capabilities and user experience.
- Mentored and motivated cross-functional teams, fostering a culture of innovation and collaboration.
Associate Director of Program Management
Moodys Analytics
06.2016 - 06.2017
- Supported senior leadership in developing long-term strategic plans and establishing KPIs to track organizational performance.
- Delivered a user persona-driven content website, improving engagement metrics by 15%.
- Managed product backlogs and resource allocation for Agile iterations, ensuring timely delivery of new features.
Product Manager
QIMA
06.2015 - 06.2016
- Developed a real-time data transaction application for Android, managing a distributed team of 10 members.
- Defined product roadmaps, prioritized requirements, and collaborated with engineers and designers to deliver high-quality solutions.
- Built strong relationships with partners and users, driving adoption and content growth for the platform.
Project Manager
Morningstar
10.2010 - 06.2015
- Designed a data monitoring platform that improved data timeliness to 99%.
- Conducted in-depth data validation and user feedback analysis to ensure project success and alignment with business objectives.
Education
Master of Information System -
City University of Hong Kong
07.2014
Bachelor of Economics -
Fujian Normal University
01.2010
Skills
- Product Strategy & Roadmapping
- AI & Machine Learning Integration
- Agile & Scrum Methodologies
- Stakeholder & Vendor Management
- User Research & UX Design
- Data-Driven Decision Making
- Cross-Functional Team Leadership
Key Achievement
- Delivered AI-driven solutions at Flexport, improving operational efficiency by 30% and boost GBV by 25%
- Generated $100M in revenue in 2019 by scaling an AI-powered SaaS platform at SenseTime.
- Achieved $500M GMV within 6 months by launching a B2B global trade platform at Xiaoman Tech.
- Improved data timeliness to 99% by designing a data monitoring platform at Morningstar.
Timeline
Staff Product Manager/APAC Product Lead
Flexport Inc
03.2020 - Current
AI Product Manager
Sense Time
06.2019 - 02.2020
Product Lead
Xiaoman (Okki) Tech
06.2017 - 06.2019
Associate Director of Program Management
Moodys Analytics
06.2016 - 06.2017
Product Manager
QIMA
06.2015 - 06.2016
Project Manager
Morningstar
10.2010 - 06.2015
Bachelor of Economics -
Fujian Normal University
Master of Information System -
City University of Hong Kong
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