Kailian Campos

- Delivered friendly, efficient customer service while accurately processing point-of-sale transactions.

- Prepared and served espresso-based drinks, teas, and food items, adhering to quality and safety standards.

- Upsold products and promoted seasonal specials, enhancing customer experience through menu recommendations.

- Collaborate with team members to ensure smooth operations during peak hours.

• Greeted guests upon arrival, presenting menus to enhance dining experience.
• Managed incoming calls during busy shifts, ensuring prompt assistance and customer satisfaction.
• Greeted guests warmly upon their arrival to create a welcoming atmosphere. upon arrival and provided them with menus.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Handled incoming calls efficiently during peak hours to ensure customer inquiries were addressed promptly.
• Scheduled reservations and communicated with servers and managers about large groups to facilitate efficient seating arrangements.

• Greeted customers and took orders, contributing to positive customer service experience.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
• Operated cash registers to process customer payments.
• Organized workstations to support efficient operations and enable quick service during peak hours.
• Trained new baristas on food handling safety standards, promoting compliance with company policies.
• Followed safety procedures while operating machinery such as grinders and espresso machines.