Kailianna Jackson
Camden,SC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SYKES
Sumter, SC
07.2023 - 06.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
Cashier
Rush's Restaurant
Camden, SC
03.2022 - 06.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Camden High School
Camden, SC05-2024
Skills
- Payment handling
- Order Verification
- Excellent Communication
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Payment Processing
- Upselling strategies
Affiliations
Brand ambassador of the 'Make it a Conversation' movement to support and help the youth.
Timeline
Customer Service Representative
SYKES
07.2023 - 06.2024
Cashier
Rush's Restaurant
03.2022 - 06.2023
High School Diploma -
Camden High School
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