Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailin Chen

Campbell,CA

Summary

Over 20 years of Engineering, Customer Support, Technical Marketing, Solution Design and Enterprise Architect and System engineering that spans broad array of internet networking technologies encompassing Cloud Computing, Multi-Cloud, Data Center, Routing and Switching, Data Center network virtualization design, Data Center Security, SD-Wan, Network centralized management, distribution load balancing, SASE solutions etc.

Overview

23
23
years of professional experience

Work History

Staff System Engineer

VMware
06.2020 - Current
  • Commercial Staff SE, responsible for Northern California and PNW area
  • Diverse experience in identifying/qualifying/developing and closing solution sales opportunities together with sales team based on customer business and technical requirements. Drive business outcomes for clients with strategic conversation.
  • Expertise in Data Center Network and security design and implementation. Covering broad products such as vSphere Security, NSX-T networking & Security, Distribution Firewall, Gateway Firewall, IDS/IPS, Advanced Threat Preventions, NDR, AVI advanced load balancer, vRealize Network Insight (Aria network), Data Center Federation, Velocloud SD-WAN and SASE Solution.
  • Take a consultative approach to sell, focusing on understanding customer business requirements, and translating those into working technical solutions that comprise of product (hardware, software, subscription) sales and desired services engagements. Drive business development and pre-sales initiatives by leveraging both industry and technical background.
  • Customer engagement for solution design, new products presentation, technical demo, deep dive walkthrough, solution consulting and helping POC setup
  • Excellent teamwork player with exceptional interpersonal skills in any dynamic environment; ability to collaborate with other functional teams in sales organization to manage a technical sales campaign depending on service requirements of the opportunity

Principle Solution Architect

Dell EMC
10.2010 - 04.2020
  • Provide timely and critical support for VxBlock and VxRack Flex requests.
  • Escalation for all data center networking related issue and helping team members on customer configuration, troubleshooting, deal support and proof of concepts.
  • Build NSXT+NSXV combination VxRack infrastructure to simulate critical customer's data center scenarios, working with joint vendor vmware/pivotal for PAS+PKS testing.
  • Build NSXT VxRack static customer lab for critical customer and validate RCM upgrade for different release.
  • Building VxRack fabric flex vxlan/evpn spine+ leaf working with critical account, simulate multi-tenancy setup for release validation.
  • Troubleshooting networking issues and work closely with sales/support/pse/cisco
  • Training new hires to ramp up on the new technologies
  • Design / implementing/ maintain/ troubleshooting team static labs
  • Sales and Channel enablement, poof-of-Concept, Field Trials (EFT) and Demos. Design consultant in large/critical Enterprise customer accounts.

Solution Test Engineer

Juniper Networks
07.2008 - 09.2010
  • ·Worked in common JUNOS system test group. Responsible for the critical new features testing on JUNOS operating system for different Juniper platforms such as M5, M7, M10i, M160, M320, and T64, draft the test plan, setting up the testbed, doing manual testing and scripting for automation testing.
  • Tested the major release and MPLS network solutions for Juniper major customer AT&T on MPLS, multicast, logical routers, etc.
  • Project lead on the AE/AS aggregation project. Lead the team to work on the customer emergency escalation project. Set up the lab to simulate the customer’s network and test aggregate Ethernet and SONET solutions (AE/AS). Worked on the gap analysis and PR verifications to guarantee the high quality of JUNOS software. Coordinated with different Business Units and project managers as well as the outsourcing teams to have regular weekly meetings to track the working status and get Juniper’s first customer’s emergency request project done on time.

Customer Support Engineer

Cisco
02.2001 - 06.2008
  • Provided remote support, escalation and consultation to troubleshoot complex networks with high customer satisfaction.
  • Collaborated with business units to address the defects and provide feature enhancements.
  • Support all L3 routing protocols such as OSPF, BGP, EIGRP, RIP, IS-IS
  • Helped customers design, maintain and troubleshoot network quality of service (QoS), such as LLQ/CBWFQ, PQ/CQ, Traffic Shaping/Policing, WRED.
  • Provided third-tier support for network migration from Frame Relay or ATM to MPLS network
  • Assisted customers on a daily basis on advanced complex technologies such as L2 and L3 MPLS VPN, ATOM, inter-AS. etc
  • Supported Multicast related issues such as PIM dense mode, sparse mode, static RP, Auto RP, BSR, mVPN.
  • Supported multi technologies such as ARP, CEF, Netflow, HSRP, IPV6, PBR, ACL, NAT/PAT, GRE, DHCP, QOS. etc

Education

Master of Science - Computer Networking And Telecommunications

University of Colorado At Boulder
Boulder, CO
05.2001

Skills

  • Data Center Architecture
  • Networking virtualization design
  • SD-WAN technology
  • Network Routing & Switching
  • Multi-Vendors products ( Cisco/Jnpr/Arista/Dell/VMware
  • Data Center Security ( DFW, GFW, IPDS, NDR, NTA)

Timeline

Staff System Engineer

VMware
06.2020 - Current

Principle Solution Architect

Dell EMC
10.2010 - 04.2020

Solution Test Engineer

Juniper Networks
07.2008 - 09.2010

Customer Support Engineer

Cisco
02.2001 - 06.2008

Master of Science - Computer Networking And Telecommunications

University of Colorado At Boulder

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Kailin Chen