Kailin Scaife

• Greeted and assisted the public, in a warm and friendly tone, by answering incoming questions and calls regarding: account & company information, locating products, directions, and schedules.
• Took and communicated detailed messages, provided fast alternate solutions, adept cash handling skills.
• Experienced multitasking by engaging customers while supplying consistent, accurate financial transactions & payments.
• Resolved personal customer concerns to support an inclusive and diverse environment.
• Financially processed and delivered returns from customers to the appropriate department.
• Promoted membership cards and sales programs to enhance customer engagement.
• Accustomed to processing alternate forms of payments and successfully handling extra job duties. This includes being well equipped for working independently, as well as training new team members.
• Resolved customer complaints professionally in accordance with company policies.

• Developed an extensive background in the history of dentistry, its terminology, and ethical & legal concerns. This includes oral diseases, instruments, and equipment.
• Quick at learning and adapting to policies and procedures, knowledgeable in scheduling appointments and processing dental insurance claims.
• Personal training on dental psychology, through calming an anxious patient or communicating with patients' oral hygiene instructions. Along with promptly identifying and responding to medical emergencies.
• Hands-on training regarding laboratory work. While adhering, in accordance, with current OSHA and CDC standard guidelines for infection control and handling hazardous materials.

• Assisted customers with returns and ensured the merchandise was properly arranged and priced. Exemplified superior customer service, by active listening, engagement skills and creative problem solving for customers' specific concerns, resulting in overall customer satisfaction.
• Sold products and refreshments for fundraising events. Maintained records, provided receipts and/or change as needed.
• Conversant with maintaining a clean, organized atmosphere to promote a welcoming environment for customers and staff.
• Additionally, well acquainted with fast-paced and changing environments. Flexible and responsive to new challenges and responsibilities.

Community Service for various local organizations:

• Ben's Bells - Compassion awareness for others.
• Art Club - Coordinated fundraising events for various organizations through Art Club initiatives.
• Girl Up - Women's educational empowerment group.
• Almost There Rescue - Rehoming support and care shelter for all dogs and their puppies.