Kaily Hendrickson
Pharmacy Technician
Barbourville,KY
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy Technician
Walgreens
Barbourville, KY
06.2020 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reconciled account issues and resolved prescription problems via telephone, counter and drive through.
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices.
- Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to verify patient safety and wellness and build customer loyalty.
- Met customer needs with fast and knowledgeable pharmacy support.
Call Center Representative
Senture
London, KY
01.2018 - 12.2018
- Maintained customer service satisfaction ratings through quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Booked reservations at national parks for customers.
- Educated customers on company systems, form completion and access to services.
Education
High School Diploma -
Lynn Camp Highschool
Corbin, KY 05.2015 - 05.2018
No Degree - Social Work
Eastern Kentucky University
Richmond, KY 05.2020 - Current
Skills
Excellent Communicator
Patience and positive attitude
Conflict management and Problem Solving
Adaptability and Flexibility
Empathy, Compassion and Emotional Intelligence
Stress tolerance and Ability to Work Well Under Pressure
Teamwork and Cultural Awareness
Timeline
Pharmacy Technician
Walgreens
06.2020 - Current
No Degree - Social Work
Eastern Kentucky University
05.2020 - Current
Call Center Representative
Senture
01.2018 - 12.2018
High School Diploma -
Lynn Camp Highschool
05.2015 - 05.2018