Kailyn Carnes
Chatsworth,GA
Summary
Dynamic and service-oriented professional with extensive experience at VCA Appalachian Animal Hospital, adept in office administration and customer relations. Excelled in streamlining operations and enhancing customer satisfaction through effective communication and organizational skills. Demonstrated proficiency in data entry and a compassionate approach to client support, significantly improving service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist & Veterinary Assistant
VCA Appalachian Animal Hospital
East Ellijay, GA
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assist Doctors with patients.
- Draw labs from animals.
- Assist in surgery (monitoring & wake patients up from anesthesia)
- Clean work environment for night time shut down.
- Administer vaccines to patients under doctor supervision.
Store Manager
Mountain View Outfitters
Chatsworth, GA
05.2023 - 08.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Entered items into system for inventory
- Nightly cleaning of store front
- Ordering products
- Handling payroll
Care Coordinator
VCA Appalachian Animal Hospital
East Ellijay, GA
08.2022 - 05.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
Office Assistant
Kenwood Marketing
Dalton, GA
05.2021 - 08.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Edited documents to keep company materials free of grammar errors.
Kennel Assistant
VCA Appalachian
East Ellijay, GA
08.2019 - 06.2021
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Improved animal welfare with regular exercise routines and socialization activities.
- Assisted in the adoption process, helping to place animals in suitable homes.
- Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Contributed to team efforts in emergency situations, assisting veterinarians with urgent medical procedures when necessary.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Reset procedure rooms between appointments and disinfected equipment.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Help wherever needed by assistants.
- Help hold patients for assistants to administer vaccines, nail trims, bloodwork or placing catheters.
- Help assistants with radiographs & bloodwork.
Education
Healthcare Billing And Coding
Georgia Northwestern Technical College
Dalton, GA05.2022
Medical Front Office Assistant
Georgia Northwestern Technical College
Dalton, GA05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- Administrative Support
- Schedule Management
- Multi-line telephone operation
- Clerical Support
- Professional Demeanor
- Service-oriented mindset
- Office equipment operations
Timeline
Receptionist & Veterinary Assistant
VCA Appalachian Animal Hospital
09.2023 - Current
Store Manager
Mountain View Outfitters
05.2023 - 08.2023
Care Coordinator
VCA Appalachian Animal Hospital
08.2022 - 05.2023
Office Assistant
Kenwood Marketing
05.2021 - 08.2021
Kennel Assistant
VCA Appalachian
08.2019 - 06.2021
Healthcare Billing And Coding
Georgia Northwestern Technical College
Medical Front Office Assistant
Georgia Northwestern Technical College