Kailyn Gray
Houston
Summary
Motivated and dependable phlebotomist with training in venipuncture, specimen collection procedures, patient interaction, and healthcare safety protocols. Possesses knowledge of medical assisting skills, including patient care support, vital signs, medical documentation, and maintaining an organized clinical environment. Eager and confident to apply strong attention to detail, communication skills, and a compassionate approach to patient care while delivering care and supporting quality healthcare services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATIENT CARE TECHNICIAN
HCA Healthcare- IMCU
Houston
03.2024 - 03.2026
- Assisted patients with ADLs and monitored vital signs to support patient stability and care plans.
- Documented patient intake and outputs in EHR systems while maintaining accurate and timely charting.
- Collaborated with nurses and multidisciplinary teams to provide safe, compassionate patient care.
- Maintained unit organization, answered call lights, and ensured timely response to patient needs.
- Followed infection-control procedures and hospital safety standards in a fast-paced clinical setting.
INTAKE COORDINATOR / FIELD SUPERVISOR
Total Joy Healthcare LLC
07.2023 - 12.2023
- Managed patient intake, verified insurance, and coordinated referrals for home healthcare services.
- Scheduled patient visits and communicated with caregivers and clinical staff to improve continuity of care.
- Maintained HIPAA-compliant patient records and ensured accurate documentation.
- Handled patient and family inquiries while providing compassionate customer service and support.
- Supervised field staff assignments and monitored quality of care delivery.
CHIROPRACTIC ASSISTANT
Joint & Spine Center
01.2021 - 05.2023
- Facilitated patient intake, scheduled appointments, and prepared treatment rooms to enhance patient experience.
- Coordinated front desk operations, managing check-in/check-out processes and addressing patient inquiries.
- Recorded patient information and streamlined clinic workflow to support providers in delivering care.
- Provided patient-centered support and follow-up communication to improve patient satisfaction.
- Maintained cleanliness and readiness of equipment while following infection-control standards.
Education
Bachelor of Science - PUBLIC HEALTH & PRE-NURSING
Sam Houston State University
Huntsville, TX05-2023
Skills
Phlebotomy Procedures
Venipuncture
Specimen Collection and Handling
Direct Patient Care and Support
Medical Assisting
Patient Intake Procedures
Vital Signs Monitoring
Electronic Medical Records (EMR)
Medical Documentation
Medical Terminology
Infection Control Practices
HIPAA Compliance
Patient Communication
Attention to Detail
Time Management
Certification
- Certified Nursing Assistant (CNA), Texas Health & Human Services, 02/01/27
- Basic Life Support (BLS), American Heart Association, 08/01/27
- Crisis Prevention (CPI) Crisis Prevention Institute 03/2027
- Certified Phlebotomy Technician (CPT), National Performance Specialists (NPS) 06/2028
Timeline
PATIENT CARE TECHNICIAN
HCA Healthcare- IMCU
03.2024 - 03.2026
INTAKE COORDINATOR / FIELD SUPERVISOR
Total Joy Healthcare LLC
07.2023 - 12.2023
CHIROPRACTIC ASSISTANT
Joint & Spine Center
01.2021 - 05.2023
Bachelor of Science - PUBLIC HEALTH & PRE-NURSING
Sam Houston State University