Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailyn McKinney

New Bern,NC

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Health Aide

HomeCare
Greenville, North Carolina
10.2021 - 03.2022
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Engaged patients in recreational activities such as reading books or playing games.
  • Administered medications as instructed by physician or nurse practitioner.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Participated in developing individualized care plans based on medical orders and assessments.

Collections Agent

Online Information Services Inc
Greenville, North Carolina
02.2020 - 03.2021
  • Monitored customer accounts for changes in financial status or contact information.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Initiated legal action against delinquent customers when necessary.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Provided guidance on legal matters concerning collection procedures.
  • Resolved complex issues that arose during the collections process.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Upheld privacy and security requirements for customer information.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Provided training and guidance to new collections staff on best practices and company policies.
  • Assisted in the creation and implementation of policies and procedures for the collections department.

Event Planner

Rock Springs Catering
Greenville, North Carolina
01.2019 - 01.2020
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Created floor plans, seating arrangements, and other visuals as needed for each event.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
  • Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
  • Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
  • Managed event budgets, ensuring all events were delivered within financial constraints.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
  • Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
  • Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.

Education

Associate of Science - Nursing

Craven Community College
New Bern, NC
12-2025

Bachelor of Science - University Studies

East Carolina University
Greenville, NC
07-2018

Skills

  • Client relationship management
  • Staff coordination
  • Project management
  • Records management
  • Event planning
  • Financial reporting
  • Workflow management
  • Attention to detail
  • Problem solving
  • Child development
  • First aid certification

Certification

  • Basic Life Support Provider (issued 9/23/2024), American Heart Association
  • Certified Emergency Medical Technician

Timeline

Home Health Aide

HomeCare
10.2021 - 03.2022

Collections Agent

Online Information Services Inc
02.2020 - 03.2021

Event Planner

Rock Springs Catering
01.2019 - 01.2020

Associate of Science - Nursing

Craven Community College

Bachelor of Science - University Studies

East Carolina University

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