LaBronze Jones
Houston
Summary
Experienced Health Agent with a proven track record of delivering high-quality insurance solutions. Deep knowledge of the insurance industry, allowing for accurate assessment of customer risk and tailored solutions to meet their specific needs. Skilled in building trust with clients, providing guidance and financial advice, and consistently delivering outstanding service. Results-driven professional with a strong ability to attract new customers and maximize revenue. Well-versed in various insurance plans and competitor offerings. Persuasive communicator with a personable style. Detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously with a high level of accuracy. Focused and dedicated insurance professional with several years of experience in providing superior customer service and competitive rates for policies. Collaborates effectively with agents to build long-term relationships and develop strategic plans to meet clients' coverage needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Home Health Aide
Pema Healthcare
01.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Licenced Insurance Agent
TRANZACT-Remote
06.2024 - Current
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
- Utilized CRM software to manage client relationships.
- Analyzed risk factors to recommend appropriate coverage levels.
Insurance Broker
Symmetry Financial Group-Swannanoa, NC
03.2023 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Evaluated accuracy and quality of data entered into agency management system.
- Reported policy changes and company conditions affecting customer satisfaction.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Retained 85% of policyholders during annual renewal period.
- Handled approximately 650 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Aca Sales Agent
Enhance Health
09.2024 - 11.2024
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created presentations and proposals for prospective clients.
- Listened to customer needs to identify and recommend best products and services.
- Maintained accurate records of client information including contact details and policy changes.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Claims Specialist
Asurion-Houston, TX
01.2023 - 05.2024
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Completed sells during calls while maintaining my metrics of service and solve.
- Upheld my expectations of making 3 sells per 10 calls in the Hour .
Customer Experience Specialist
Foundever-Houston, TX
04.2024 - 05.2024
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CSR - Customer Service Representative
Human Kind call center-Houston, TX
10.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Leasing Professional
GREYSTAR MANAGEMENT LP-Houston, TX
03.2023 - 11.2023
- Managed a portfolio of 15 residential properties, ensuring high occupancy rates and tenant satisfaction
- Developed and implemented effective marketing strategies to attract prospective tenants, resulting in an increase of 35% in property inquiries
- Conducted thorough screening processes for potential tenants, including background checks and credit evaluations, resulting in a decrease of 65% in delinquent payments
- Collaborated with maintenance team to ensure timely resolution of tenant issues and maintenance requests, maintaining a satisfaction rating of 89%
- Utilized property management software to track leasing activities, maintain accurate records, and generate reports for management review.
Move-In Coordinator
Poplar Homes-Houston, TX
02.2023 - 11.2023
- Communicated effectively with owners, residents, and on-site associates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Planned special events such as lotteries, dedications and project tours.
- Lowered the vacancy rate by 59.67% effectively .
Licensed Health Insurance Agent
Health Plan One
11.2022 - 06.2023
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Used centene to process benefit transactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Remained committed to my turnover rate of 68% per 11 calls .
- Completed a mandatory 100 calls per day outbound.
Education
High school diploma -
Citizens High School
Fleming Island, FL08.2023
Skills
- Computer skills
- Cloud computing
- Data entry (1 year)
- Customer service (1 year)
- Cold calling (Less than 1 year)
- Microsoft Office (4 years)
- DocuSign (2 years)
- Account management (2 years)
- Outbound calling (1 year)
- Call center (1 year)
- Property Leasing
- Yardi
- Customer service
- Typing
- Sales
- CRM software
- Salesforce
- Telemarketing
- Insurance sales
- Cold calling
- Telecommunication
- Account management
- Driving
- HIPAA
- IOS
- Mac OS
- Windows
- Marketing
- Microsoft Excel
- Organizational skills
- Negotiation
- Medicare
- Documentation review
- DocuSign
- Technical support
- Direct sales
- Analysis skills
- Market research
- Document management
- Customer relationship management
- English
- Property management
- FMLA
- Data entry
- Microsoft Office
- Multi-line phone systems
- Communication skills
- Microsoft Outlook
- Computer networking
- Writing skills
- Software troubleshooting
- Retail sales
- Microsoft Word
- Operating Systems
- Microsoft Powerpoint
- Workday
- Payroll
- Word processing
- Phone etiquette
- Customer support
- Leadership
- Sales support
- Active Directory
- Revenue management
- Banking
- Financial planning
- Conflict management
- Administrative experience
- Basic math
- Math
- Budgeting
- Cash handling
- Relationship management
- Social media marketing
- Office experience
- OneSite
- Computer literacy
- Research
- Insurance sales strategy
- Client relationship management
- Policy adjustment
- Client service
- Regulatory compliance
- Client retention
- Professional networking
- Claims handling proficiency
- Insurance sales expertise
Certification
- Life & Health Insurance License, 04/01/23, 11/01/25
- Insurance Producer License, 04/01/23, 11/01/25
- Driver's License, 12/01/22, 11/01/30
- Accident & Health Insurance License, 04/01/23, 11/01/25
- Life Insurance License
- Health Insurance License
Timeline
Home Health Aide
Pema Healthcare
01.2025 - Current
Aca Sales Agent
Enhance Health
09.2024 - 11.2024
Licenced Insurance Agent
TRANZACT-Remote
06.2024 - Current
Customer Experience Specialist
Foundever-Houston, TX
04.2024 - 05.2024
CSR - Customer Service Representative
Human Kind call center-Houston, TX
10.2023 - 12.2023
Insurance Broker
Symmetry Financial Group-Swannanoa, NC
03.2023 - Current
Leasing Professional
GREYSTAR MANAGEMENT LP-Houston, TX
03.2023 - 11.2023
Move-In Coordinator
Poplar Homes-Houston, TX
02.2023 - 11.2023
Claims Specialist
Asurion-Houston, TX
01.2023 - 05.2024
Licensed Health Insurance Agent
Health Plan One
11.2022 - 06.2023
High school diploma -
Citizens High School
- Life & Health Insurance License, 04/01/23, 11/01/25
- Insurance Producer License, 04/01/23, 11/01/25
- Driver's License, 12/01/22, 11/01/30
- Accident & Health Insurance License, 04/01/23, 11/01/25
- Life Insurance License
- Health Insurance License
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