Danielle Abraham
Geneseo,IL
Summary
Experienced and customer-focused professional with a strong background in mobile sales, caregiving, front-desk operations, and store management. Known for exceptional communication, multitasking, and problem-solving skills. Brings hands-on experience in both retail and healthcare environments, with a proven ability to lead, support, and deliver excellent service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Henry Stark County Health Department
Kewanee, IL
05.2025 - Current
- Provided daily personal care and support to clients, enhancing their quality of life.
- Assisted with medication management and adherence, ensuring compliance with health plans.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Monitored client conditions and reported changes to healthcare professionals for timely interventions.
Store Manager
Russell Cellular
Geneseo, IL
01.2022 - 03.2025
- Sells new devices Performs hardware and software upgrades as needed. Identify, diagnose, and repair or coordinate repair of mobile device hardware, software and application problems. Manage device application assignments
Resident Technician
Rock island county council on addiction
East Moline, IL
12.2023 - 06.2024
- Provide a consistent level of supervision for patients outside patient treatment sessions. Document observations in the patient's case files and complete all other forms as required. Ensure that the medication storage area is secured and that patients are monitored when they take medications. Conduct patient urinalyses following the agency policies and procedures. Monitor facility security systems to ensure all patients/visitors are in appropriate areas at appropriate times, maintain key control, and ensure the building is locked as required.
- Maintain strict confidentiality, in accordance with HIPAA and 42CFR
Caregiver
Good Samaritan Society
Bettendorf, IA
07.2023 - 01.2024
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Mobile Sales Associate
Boost Mobile
Davenport, IA
04.2023 - 08.2023
- Greet customers in a friendly and professional manner, providing excellent customer service
- Assist customers with selecting the best products and services to meet their needs
- Educate customers on product features and benefits, as well as pricing plans and promotions
- Process sales transactions accurately and efficiently, including cash, credit card
- Maintain up-to-date knowledge of Boost Mobile products and services
- Ensure store shelves are stocked and displays are properly maintained
- Monitor inventory levels and order new stock when necessary
- Resolve customer complaints and inquiries in a timely and efficient manner
- Participate in promotional activities and events to increase brand awareness
- Track daily sales performance and report results to management
- Follow all company policies and procedures related to safety, security, and customer service
- Cross-sell additional products and services to existing customers
Cashier
Casey's
New Hampton, IA
11.2022 - 02.2023
- Stocking coolers and shelves
- Cleaning
- Serving and helping customers
- Taking inventory of stock
- Ringing up and taking money or credit card transactions
Front Desk Receptionist
Best Western
Geneseo, IL
11.2020 - 03.2022
- Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Cashier/Customer Service/Sales Associate
Shell Gas Station and Convenient Store
Geneseo, IL
08.2019 - 09.2021
- Stocking coolers and shelves
- Cleaning
- Serving and helping customers
- Taking inventory of stock
- Ringing up and taking money or credit card transactions
Education
GED -
Richland Community College
Decatur, ILSome college - Human Services
Waubonsee Community College
Sugar Grove, IL12.2013
Skills
- Salesforce
- Cashiering
- Front desk
- Basic math
- Time management
- Android
- Cash handling
- Barista experience
- POS
- Technical Support
- Driving
- Sales
- Customer service
- Computer literacy
- Kitchen Experience
- Patient care
- IOS
- Salesforce (1 year)
- Typing
- Barista Experience
- Cash Handling
- Cash register
- Food Preparation
- Retail Sales
- Coffee Experience
- Food Service
- Mobile devices
- Retail sales
- Food safety
- Hotel experience
- Customer Service
- Guest services
- Leadership
- Computer skills
- Communication Skills
- Hospitality
- Communication skills
- Computer Skills
- Mobile devices (4 years)
Certification
- Driver's License
- Food Handler Certification
Timeline
Home Health Aide
Henry Stark County Health Department
05.2025 - Current
Resident Technician
Rock island county council on addiction
12.2023 - 06.2024
Caregiver
Good Samaritan Society
07.2023 - 01.2024
Mobile Sales Associate
Boost Mobile
04.2023 - 08.2023
Cashier
Casey's
11.2022 - 02.2023
Store Manager
Russell Cellular
01.2022 - 03.2025
Front Desk Receptionist
Best Western
11.2020 - 03.2022
Cashier/Customer Service/Sales Associate
Shell Gas Station and Convenient Store
08.2019 - 09.2021
Some college - Human Services
Waubonsee Community College
GED -
Richland Community College