Tawana Kelly
Waterbury,CT
Summary
Experience in planning and directing administrative functions to meet time- critical deadlines. Combines dynamic organizational and communication skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Home Health Aide
Hope Home Care
12.2016 - Current
- Complete and submit clinical documentation in accordance with agency guidelines
- Assist with adequate nutrition and fluid intake
- Performed laundry, grocery shopping, dusting, and other light housekeeping duties instructed by client.
- Followed nutritional plans to prepare optimal meals
- Scheduled and coordinated medical appointments
Customer Service/Data Entry Specialist
TRC Staffing Convergent, PSE&G
03.2020 - 01.2021
- Data entered customer information in system
- Assisted customers in upgrading of gas and electric appliances
- Collected and processed payments
- Data Entered gas and electric readings.
- Sent out requested statements for customer accounts
- Reviewed and provided input for management and peers
- Assisted customers with gas and electric accounts
- Managed over 30 calls per day
Customer Service Representative (Frontier Comm.)
Aerotek
08.2017 - 01.2018
- Assisted Customers with cable, phone and internet accounts
- Collected and processed payments
- Reviewed and provided sufficient input for management and peers
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Home Health Aide
Concepts of Independence
11.2013 - 09.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
- Provided mobility assistance such as walking and regular exercising
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
Education
Certificate in Patient Care Specialist/ CNA -
Stone Academy
Certificate in Phlebotomy - undefined
Manhattan Institute
GED - undefined
Beginnings
Honors - undefined
CPR/First Aid - undefined
CNA - undefined
AED Certification - undefined
State Tested Nursing Assistant - undefined
BLS Certification - undefined
Skills
- Home Care
- Caregiving
- Salesforce
- Patient Care
- Medication Administration
- Alzheimer's Care
- Food Preparation
- Cleaning Experience
- Senior Care
- Phlebotomy
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Understanding and using medical terminology
- First Aid
- Treating common medical emergencies
- Assessing patient's condition and implementing appropriate medical intervention
- Showing sensitivity and enthusiasm while providing care to patients
Timeline
Customer Service/Data Entry Specialist
TRC Staffing Convergent, PSE&G
03.2020 - 01.2021
Customer Service Representative (Frontier Comm.)
Aerotek
08.2017 - 01.2018
Home Health Aide
Hope Home Care
12.2016 - Current
Home Health Aide
Concepts of Independence
11.2013 - 09.2016
Certificate in Patient Care Specialist/ CNA -
Stone Academy
Certificate in Phlebotomy - undefined
Manhattan Institute
GED - undefined
Beginnings
Honors - undefined
CPR/First Aid - undefined
CNA - undefined
AED Certification - undefined
State Tested Nursing Assistant - undefined
BLS Certification - undefined
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