Kailyn Taylor-Hicks
San Antonio,TX
Summary
Compassionate and detail-oriented Employee. Skilled in medical record management and effective communication, I excel in enhancing patient satisfaction through meticulous care and adherence to HIPAA compliance. Proven ability to manage multiple priorities while fostering a welcoming environment for patients and families.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Ignite Medical Resort
11.2024 - Current
- Assisting with bathing, dressing, grooming, and feeding
- Helping patients use the toilet
- Turning, repositioning, and transferring patients
- Performing basic movement exercises
- Monitoring food, water, and medicati
Medical Receptionist
Olympia Orthopedic
12.2021 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Medication Technician
Garden Court Memory Care
10.2021 - 12.2021
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication.
Education
Calumet Highschool
Calumet, MI05.2019
Skills
- Medical record management
- Scheduling coordination
- HIPAA compliance
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Team collaboration
Timeline
Certified Nursing Assistant
Ignite Medical Resort
11.2024 - Current
Medical Receptionist
Olympia Orthopedic
12.2021 - 12.2022
Medication Technician
Garden Court Memory Care
10.2021 - 12.2021
Calumet Highschool