Kailyn Thomas
Cape Cod Coffee
Mashpee,MA
6
years of professional experience
Dynamic and results-driven professional with extensive experience at Cape Cod Coffee, excelling in exceptional customer service and team leadership. Proven ability to enhance workflow efficiency and resolve issues promptly. Skilled in cash handling and POS systems, consistently delivering high-quality service while maintaining a clean and organized environment.
Work History
Barista
6 Years 2 Months- Prepared and served high-quality coffee beverages, ensuring customer satisfaction through consistent flavor profiles.
- Operated espresso machines and grinders, maintaining equipment for optimal performance and safety standards.
- Assisted in inventory management, monitoring supply levels to facilitate timely restocking of products.
- Provided training to new baristas on beverage preparation techniques and customer service protocols.
- Implemented efficient workflow processes during peak hours, enhancing overall service speed and quality.
- Engaged customers with product knowledge, upselling items to improve sales and enhance customer experience.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
Waitress
6 Years 2 Months- Delivered exceptional customer service in fast-paced café environment.
- Assisted in menu navigation and recommended beverage options to enhance customer experience.
- Collaborated with team members to ensure timely order delivery and satisfaction.
- Maintained cleanliness and organization of dining area to meet health standards.
- Processed payments efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Adapted quickly to changing priorities during peak hours, maintaining composure under pressure.
- Supported training of new staff on operational procedures and customer service protocols.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Assistant Manager
6 Years 2 Months- Assisted in managing daily operations, ensuring product quality and consistency.
- Supported staff training initiatives to enhance service efficiency and customer satisfaction.
- Monitored inventory levels, facilitating timely restocking and minimizing waste.
- Implemented process improvements to streamline workflow and increase productivity.
- Collaborated with team members to execute promotional events, driving customer engagement.
- Enhanced customer experience by resolving issues promptly and effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Window Cleaner
6 Months- Operated various window cleaning tools and equipment to ensure high-quality service.
- Assisted in maintaining safety protocols during cleaning operations to minimize risks.
- Completed routine window cleaning tasks independently while adhering to company standards.
- Developed efficient cleaning techniques that improved workflow and reduced service time.
Education
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Cleanliness
Exceptional customer service
Team leadership
Timeline
Window Cleaner
Elite Window Cleaning Company
04.2022 - 10.2022Read More
Barista
Cape Cod Coffee
06.2020 - CurrentRead More
Waitress
Cape Cod Coffee
06.2020 - CurrentRead More
Assistant Manager
Cape Cod Coffee
06.2020 - CurrentRead More
Mashpee High School
High School Diploma
Read More