Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Kailyn Velez

St. Cloud,FL

Summary

Results-driven hospitality professional with extensive experience in operational support, financial coordination, and enhancing guest experiences. Proven ability to assist leadership teams, manage processes, and uphold brand standards in luxury hotel settings. Seeking to leverage my skills in a Human Resources Generalist role to enhance team performance and operational efficiency at Universal Orlando.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Administrative Assistant – Rooms Division

Marriott International – JW Marriott
05.2023 - Current
  • Support daily operations of the Rooms Division by collaborating with leadership and cross-functional departments.
  • Assist in budgeting processes and financial tracking to ensure accuracy and accountability.
  • Contribute to operational efficiency by maintaining organized systems, records, and workspaces.
  • Monitor inventory levels and support procurement processes for guest services operations.

Guest Experience Expert

Marriott International – The Ritz-Carlton
02.2022 - 05.2023
  • Delivered Forbes-level luxury service, ensuring exceptional guest satisfaction and retention.
  • Collaborated with Front Office and Rooms leadership to execute daily operational standards.
  • Resolved guest concerns effectively, enhancing overall guest experience and brand loyalty.
  • Generated and analyzed operational reports to support leadership decision-making.

Guest Experience Expert

Marriott International – Gaylord Palms
08.2021 - 02.2022
  • Managed high-volume front desk operations, including group and leisure guest arrivals/departures.
  • Ensured compliance with health and safety procedures while maintaining service excellence.
  • Supported Rooms Division operations through guest engagement and problem resolution.

Education

Associate of Fine Arts -

Valencia College
02.2024 - 04.2026

Skills

  • Rooms Division Operations
  • Financial Tracking & Budget Support
  • Operational Reporting & Systems
  • MARSHA (Marriott Reservation System)
  • Microsoft Excel
  • Guest Satisfaction & Service Recovery
  • Leadership Support & Team Collaboration
  • PeopleSoft
  • HotSOS
  • Inventory & Procurement Coordination

    • Languages

    Spanish
    Limited
    A1

    Accomplishments

    • Five Diamond Nominee – October 2024
    • Forbes Travel Guide Four Star Hotel

    Timeline

    Associate of Fine Arts -

    Valencia College
    02.2024 - 04.2026

    Administrative Assistant – Rooms Division

    Marriott International – JW Marriott
    05.2023 - Current

    Guest Experience Expert

    Marriott International – The Ritz-Carlton
    02.2022 - 05.2023

    Guest Experience Expert

    Marriott International – Gaylord Palms
    08.2021 - 02.2022

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    Kailyn Velez