Kailynn Sala
Mercer Island
Summary
Positive and genuine professional dedicated to fostering a refreshing environment of leadership, encouragement and accountability. Abundance of experience in customer service as well as educational leadership.
Overview
10
10
years of professional experience
Work History
Instructional Assistant
Bright Horizons
Bellevue
02.2021 - Current
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Supported individual learning needs of students through personalized instruction.
- Assisted teachers in implementing lesson plans and classroom activities.
- Organized classroom materials and resources to enhance learning environments.
Front of House Team Leader
Chic-Fil-A
Lynwood Center
01.2019 - 02.2021
- Managed daily operations to maintain a clean and welcoming environment.
- Coordinated shifts and assigned tasks to optimize team efficiency.
- Managed cash handling procedures, including cashing up at the end of shifts.
- Resolved customer inquiries and complaints with professionalism and care.
Front of House Team Member
Chick-fil-A
Lynwood Center
09.2016 - 01.2019
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure efficient service flow.
- Trained new staff on front of house procedures and best practices.
Education
Associate of Arts - Integrated Studies
Cascadia College
Bothell, WA03-2021
Skills
- Effective communication
- Guest relations
- Problem solving
- Attention to detail
- Adaptability in service
- Training and mentoring
- Calm and patient demeanor
- Team leadership
Timeline
Instructional Assistant
Bright Horizons
02.2021 - Current
Front of House Team Leader
Chic-Fil-A
01.2019 - 02.2021
Front of House Team Member
Chick-fil-A
09.2016 - 01.2019
Associate of Arts - Integrated Studies
Cascadia College