KAIN YOUHOUSE
Midvale,UT
Summary
Organized Patient Service Representative with 3+ years of experience in healthcare and customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Able to work within and excel in protected information and deescalation techniques.
Overview
9
9
years of professional experience
Work History
Byte Support
Byte
06.2022 - 07.2024
- Enhanced client satisfaction with timely and effective troubleshooting of product and software problems.
- Assisted in the successful implementation of new knowledge via internal KB (Knowledge Base), contributing to increased operational efficiency at multiple sites.
- Championed a culture of continuous improvement within the site support team, fostering open communication about challenges faced and potential solutions explored.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout internal QA process, maintaining over 97% effectiveness/compliance.
AMAZON WAREHOUSE ASSOCIATE
CTF at Amazon
10.2019 - 05.2022
- Completed production orders within strict deadlines
- Met all safety compliance standards and ensured the quality of our products
- Loaded and unloaded items from machine conveyors
- Mentored new assembly workers on protocol and safety guidelines
- Reported any machine malfunctions or safety issues to supervisor.
TEAM LEAD / FINISHER
Lashbrook Designs
10.2017 - 09.2019
- Accountable for polishing complex, intricate and delicate pieces in multiple metals such as platinum and 18K gold; additional metals as required for production of the ordered piece
- Competently analyze each piece and apply the best judgment regarding tools and techniques in order to obtain the highest quality
- Responsible for polishing different combinations of materials, woods and stones
- Cross-organizational communication required; strong listening skills in order to understand job instruction, collaboration within the team, articulate and ask questions as needed
- Demonstrates high level of quality work
- Adhering to all Company policies, procedures, and safety regulations.
NETFLIX CUSTOMER SERVICE REPRESENTATIVE
NetflixCS
09.2016 - 08.2017
- Able to easily and accurately help with a large array of issues while reassuring customers and keeping pleasant conversation
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Effectively defuse any heated moments with ease and care
- Dealt with sensitive and personal customer information (Payment info and personal details) on a daily basis while providing any needed understanding and tact
- Efficiently adapting with an ever changing environment of daily tasks and company goals.
OFFICE DEPOT LEAD TECHNICIAN
Office Depot OfficeMax
06.2016 - 09.2016
- Provide exceptional IT service to a wide variety of maintenance/repair problems
- Speak in a simple, calm and basic manner to newer/unknowing users
- Telephone system support with recurring services
- Responding to e-mails in an organized and timely fashion
- Escalate issues as required.
SALES REPRESENTATIVE
Vector Marketing
01.2016 - 09.2016
- Establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Focuses sales efforts by studying existing sales and factors
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly overview
- Resolves customer complaints by investigating problems; developing solutions and making recommendations if necessary
- Provided accurate reports by maintaining records on area and customer sales.
Education
A+ Computer RepairTechnology Repair -
GRANITE TECHNICAL INSTITUTE
SLC, UT06.2016
High School Diploma -
COTTONWOOD HIGH SCHOOL
Salt Lake, UT06.2016
Skills
- Quality Customer Service
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Effective Time Management
- Remote Support
- Vendor coordination
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Byte Support
Byte
06.2022 - 07.2024
AMAZON WAREHOUSE ASSOCIATE
CTF at Amazon
10.2019 - 05.2022
TEAM LEAD / FINISHER
Lashbrook Designs
10.2017 - 09.2019
NETFLIX CUSTOMER SERVICE REPRESENTATIVE
NetflixCS
09.2016 - 08.2017
OFFICE DEPOT LEAD TECHNICIAN
Office Depot OfficeMax
06.2016 - 09.2016
SALES REPRESENTATIVE
Vector Marketing
01.2016 - 09.2016
High School Diploma -
COTTONWOOD HIGH SCHOOL
A+ Computer RepairTechnology Repair -
GRANITE TECHNICAL INSTITUTE
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