Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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David Dela Rosa

Boca Raton,FL

Work Preference

Job Search Status

Open to work

Desired Job Title

General Office ClerkWarehouse WorkerBilingual Customer Service Representative

Work Type

Full Time

Location Preference

On-Site
Location: Boca Raton, FLBoynton Beach, FLDelray Beach, FL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsHealthcare benefits

Summary

Customer Service Representative, Data Entry/Records Keeping Agent, Shipping and Receiving with, 20+ Years of Experience, Effective Communication Skills with General Office Skills, Bilingual both English/ Spanish, Diligent/Multi-Task, Microsoft Word/Excel/PowerPoint

Overview

1
1
year of post-secondary education
13
13
years of professional experience

Work History

Inbound Technical Support Agent

SunPass
Boca Raton, Florida
06.2025 - 02.2026
  • Provided bilingual support in English and Spanish for maintenance and records keeping, enhancing customer communication
  • Updated personal data for private accounts to ensure accuracy and compliance
  • Processed accounts payables efficiently to maintain timely financial operations,.
  • Computer Data Entry
  • Accounts Records Keeping

General Warehouse Clerk (Temp.)

Goodman Distributors
Boynton Beach, FL
01.2023 - 01.2024
  • Coordinated shipping and receiving processes, managed inventory control as certified forklift driver, Provided customer service at front desk in English and Spanish, assisting diverse clientele, Entered data accurately into databases, Maintained organized records for easy access, Invoice/Ticketing Writing, Maintenance
  • Received inbound shipments at Goodman Distributors warehouse and verified product counts.
  • Picked customer orders from inventory using warehouse locations and pick tickets.
  • Packed outbound orders for distributor delivery and prepared shipping labels.

Technical Support Agent

Sunpass Florida's Turnpike
Boca Raton, FL
01.2023 - 01.2023
  • Customer Service both English/Spanish, Completed data entry tasks efficiently, Updated client financial accounts to ensure accuracy and compliance, Updated personal client information to maintain up-to-date records, Resolved disputes by coordinating with clients and ensuring satisfactory outcomes, Data Entry, Managed records keeping processes diligently
  • Resolved SunPass customer inquiries about toll accounts and transponder issues.
  • Assisted Florida's Turnpike callers with account access, payments, and billing questions.
  • Processed service requests for transponder replacement, vehicle updates, and account changes.

Technical Support Agent

Nation Safe Drivers
Boca Raton, FL
01.2022 - 01.2022
  • Customer Service both English/Spanish, Data Entry, Filed financial reports to ensure accurate record-keeping., Updated client financial accounts to reflect current status and transactions., Updated client personal information records to maintain data integrity and compliance., Interacting with Personal Clients, Typed documents and reports accurately.
  • Resolved SunPass account and toll payment inquiries by phone and email.
  • Guided Florida Turnpike customers through transponder setup and activation steps.
  • Updated customer accounts with vehicle, plate, and contact information.

Sales Associate

Faith Farm Ministries
Boynton Beach, FL
01.2019 - 01.2020
  • Provided customer service, resolved disputes, and cultivated goodwill with clients, Managed inventory to ensure optimal stock levels and product availability, Demonstrated products to enhance customer understanding and drive sales, Floor Moves, Selling, Invoice/Ticket Writing
  • Assisted shoppers with product selection and store questions at faith-based retail floor.
  • Processed sales transactions using cash register and payment system.
  • Sorted donated merchandise for faith farm ministry thrift store displays.

Shipping Clerk

Holyland Treasures
Boca Raton, FL
01.2017 - 01.2018
  • Recorded shipment and receiving data, including weight, charges, space availability, damages, and discrepancies for reporting and recordkeeping.
  • Prepared outgoing Holyland Treasures shipments with accurate packing slips and labels.
  • Verified order details against invoices before packing religious merchandise.
  • Received inbound inventory and checked cartons for damage or missing items.

Office Clerk

Express Employment
Boynton Beach, FL
01.2015 - 01.2017
  • Filed receipts, reports, and documents, and maintained a record system to keep files up-to-date and easily accessible. Organized records, files, and recorded logbooks into a database. Prepared outgoing mail, including UPS shipments, and received, sorted, and distributed incoming mail daily.
  • Managed filing, scanning, and record keeping for Express Employment office operations.
  • Answered phones and routed calls to appropriate recruiters and clients.
  • Entered applicant and client data into office databases with accuracy.

Shipping Clerk

Goodlife Pharmacy
Boca Raton, FL
01.2014 - 01.2015
  • Executed data entry, shipped and received medical packages to ensure timely delivery and compliance with health regulations, Posted payments through UPS and updated patient records for accurate billing and information management, Managed inventory levels to ensure adequate stock availability, Packed Daily Packages and Maintained daily records and assisted with patient calls to enhance communication and support patient needs, Customer Service, Performed routine maintenance to keep equipment in good working condition
  • Prepared Holyland Treasures gift orders for shipment.
  • Picked items from shelves for daily outgoing packages.
  • Packed fragile merchandise with protective materials and inserts.

Technical Support Agent

Microsoft Xbox One
Boca Raton, FL
01.2013 - 01.2014
  • Resolved technical issues for customers via telephone in call center, Posted Payments, Updated Personal/Confidential Information, Contacted Customers, Addressed customer inquiries promptly to enhance satisfaction, Resolved Technical Issues, Achieved Customer Satisfaction, Documented daily communication transactions and actions taken for reference
  • Assisted SunPass customers with toll account questions and payment concerns.
  • Resolved transponder issues using Florida's Turnpike support systems and account records.
  • Updated customer information in SunPass billing and service databases.

Education

Certificate Of Attendance - Computer Engineering

Technical Career Institute
New York , NY
08.2004 - 02.2005

General Equivalency Diploma -

Cardinal Hayes High School for Boys
Bronx, NY

Skills

  • Technical Troubleshooting
  • Technical Issue Resolution
  • Customer Support Techniques
  • Data Entry/Records Keeping
  • Data Management Systems
  • Financial Transactions Management
  • Quality Customer Service
  • Bilingual English/Spanish
  • Effective Communication Skills
  • Client Communication
  • Efficient Problem Solving
  • Professional Integrity
  • Microsoft Word/Excel/PowerPoint
  • Case Management

Timeline

Inbound Technical Support Agent

SunPass
06.2025 - 02.2026

General Warehouse Clerk (Temp.)

Goodman Distributors
01.2023 - 01.2024

Technical Support Agent

Sunpass Florida's Turnpike
01.2023 - 01.2023

Technical Support Agent

Nation Safe Drivers
01.2022 - 01.2022

Sales Associate

Faith Farm Ministries
01.2019 - 01.2020

Shipping Clerk

Holyland Treasures
01.2017 - 01.2018

Office Clerk

Express Employment
01.2015 - 01.2017

Shipping Clerk

Goodlife Pharmacy
01.2014 - 01.2015

Technical Support Agent

Microsoft Xbox One
01.2013 - 01.2014

Certificate Of Attendance - Computer Engineering

Technical Career Institute
08.2004 - 02.2005

General Equivalency Diploma -

Cardinal Hayes High School for Boys

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David Dela Rosa