Jennifer Steele
CANTON,OH
Summary
Compassionate and detail-oriented professional with over four years of experience in technical support and healthcare. Skilled in active listening, teamwork, and resolving customer inquiries efficiently. Ready to enhance customer satisfaction through exceptional service.
Overview
19
19
years of professional experience
Work History
Technical Support /Inbound Call Center Representative
Spectrum
North Canton, OH
11.2021 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Answered phone with a friendly greeting to create a positive inbound calling experience for customers.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
STNA
Canton Christian Home
Canton, OH
01.2019 - 11.2021
- Monitored vital signs and documented changes to inform healthcare teams.
- Assisted with daily living activities, promoting independence among residents.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
STNA
Chapel Hill Community
Canal Fulton, OH
08.2007 - 01.2019
- Trained new staff on best practices for resident support and safety protocols.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
Northwest
Canal Fulton, OH2005
Skills
- Technical troubleshooting
- Problem resolution
- Record keeping
- Teamwork and collaboration
- Empathy and patience
- Attention to detail
- Time management
Timeline
Technical Support /Inbound Call Center Representative
Spectrum
11.2021 - Current
STNA
Canton Christian Home
01.2019 - 11.2021
STNA
Chapel Hill Community
08.2007 - 01.2019
High School Diploma -
Northwest