Summary
Overview
Work History
Education
Skills
Timeline

Davida Johnson

Greenwood,SC

Summary

A highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Inbound Technical Support Agent

Omni Interactions
Simpsonville - Remote, SC
05.2022 - 01.2023
  • Answered customer inquiries regarding product features, functions, installation, configuration, and compatibility.
  • Identified root causes of technical problems and implemented solutions quickly.
  • Maintained composure and patience in difficult customer situations, applying de-escalation techniques and positive customer support.
  • Managed user accounts by assisting with setting up a new account, resetting passwords, and managing user permissions.
  • Utilized SalesForce software to document technical issues and resolutions, which can be referred to for future troubleshooting.

Hospitality Aide

Simpsonville Post-Acute
Simpsonville, SC
04.2021 - 06.2022
  • Utilized exceptional communication and compassion to create a trusting relationship and bond with patients.
  • Greeted visitors and employees by providing directions or information regarding the facility's services.
  • Answered multi-line phone systems and directed callers to requested personnel and departments.
  • Provided administrative support to the senior management team.

Barista

Starbucks
Anderson, SC
06.2019 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Input orders into the point-of-sale system and handled customer payments.

Education

High School Diploma -

Laurens District 55 High School, Laurens, SC
06-2015

Skills

  • Remote Support
  • Operating Systems
  • Application Support
  • Technical Troubleshooting
  • Call Management
  • Problem-Solving Aptitude
  • Positive and Professional
  • Exceptional Customer Service
  • Adaptability

Timeline

Inbound Technical Support Agent - Omni Interactions
05.2022 - 01.2023
Hospitality Aide - Simpsonville Post-Acute
04.2021 - 06.2022
Barista - Starbucks
06.2019 - 01.2021
Laurens District 55 High School - High School Diploma,
Davida Johnson