Davida Johnson
Greenwood,SC
Summary
A highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Inbound Technical Support Agent
Omni Interactions
Simpsonville - Remote, SC
05.2022 - 01.2023
- Answered customer inquiries regarding product features, functions, installation, configuration, and compatibility.
- Identified root causes of technical problems and implemented solutions quickly.
- Maintained composure and patience in difficult customer situations, applying de-escalation techniques and positive customer support.
- Managed user accounts by assisting with setting up a new account, resetting passwords, and managing user permissions.
- Utilized SalesForce software to document technical issues and resolutions, which can be referred to for future troubleshooting.
Hospitality Aide
Simpsonville Post-Acute
Simpsonville, SC
04.2021 - 06.2022
- Utilized exceptional communication and compassion to create a trusting relationship and bond with patients.
- Greeted visitors and employees by providing directions or information regarding the facility's services.
- Answered multi-line phone systems and directed callers to requested personnel and departments.
- Provided administrative support to the senior management team.
Barista
Starbucks
Anderson, SC
06.2019 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Input orders into the point-of-sale system and handled customer payments.
Education
High School Diploma -
06-2015
Skills
- Remote Support
- Operating Systems
- Application Support
- Technical Troubleshooting
- Call Management
- Problem-Solving Aptitude
- Positive and Professional
- Exceptional Customer Service
- Adaptability
Timeline
Inbound Technical Support Agent - Omni Interactions
05.2022 - 01.2023
Hospitality Aide - Simpsonville Post-Acute
04.2021 - 06.2022
Barista - Starbucks
06.2019 - 01.2021
Laurens District 55 High School - High School Diploma,