Kainaat Hansoti
Dallas,TX
Summary
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Operations Analyst
Kumon
03.2021 - 03.2022
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
- Supported supervisor and associated team members to maintain system functionality.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed written documents and reports related to programs and operations.
Associate Business Analyst
American Cancer Society Discovery Shop
03.2018 - 03.2020
- Analyzed and priced products to sell, worked at front desk with customer service
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created promotional materials to advertise products and services.
Education
Bachelor of Science - Psychology
The University of Texas At Dallas
04.2024
Skills
- Functional Competencies: Project Management, Data Analytics, Business Analysis, and Actionable Insights
- Technical Skills: Microsoft (MS) Excel, Power Point, R
- Tools: JIRA, Slack, Teams, Tableau, Salesforce, Workday, and Qualtrics, Google Docs, Google Spreadsheets, Gmail, Outlook
- Attributes: Intellectually Curios, Results Driven, and Team Player
Languages
English
Spanish
Timeline
Operations Analyst
Kumon
03.2021 - 03.2022
Associate Business Analyst
American Cancer Society Discovery Shop
03.2018 - 03.2020
Bachelor of Science - Psychology
The University of Texas At Dallas
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