Kaine J. LaChappelle
Port Huron
Summary
Field Service Technician with over 2 years of experience supporting pharmacy and healthcare environments. Specializing in reverse osmosis water treatment and flavoring systems, preventive maintenance, and acute troubleshooting. Recognized as a Tier 2 Technician within FlavorX for support and advanced diagnostics. Experience working independently across large territories while maintaining strong communication with pharmacists and store managers. Dependable professional with a strong background in installing, maintaining, and repairing water systems and components. Maintain equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
FlavorX
Detroit
03.2023 - Current
- Serviced over 1,350 pharmacy and healthcare locations including CVS, Walgreens, Kroger, Henry Ford Health Centers, Independent pharmacies, and hospitals
- Service Pentair and Everpure Reverse Osmosis water systems for Starbucks Coffee applications
- Install, service, and maintain reverse osmosis water systems, water dispensers, and medication flavoring systems
- Perform annual preventive maintenance including full filter replacement, system sanitization, dispenser calibration, inspections, and part replacement
- Respond to acute service calls to fix broken parts, stop leaks, fix loss of water flow, and mechanical system failures
- Maintained an approximate 97% first visit resolution rate, minimizing repeat service calls
- Train pharmacists and pharmacy staff on system operation, maintenance procedures, and best practices
- Provide support by assisting other technicians with advanced troubleshooting and diagnostics
- Work directly with pharmacists and store managers to explain technical issues, corrective actions, and system performance
- Independently manage routing, scheduling, and service priorities across a large territory
- Maintain company vehicle
Spray Foam Installer
Foam All Spray Insulation
Port Huron
08.2021 - 03.2023
- Installed closed cell polyurethane spray foam insulation in residential and commercial construction environments
- Worked in attics, crawlspaces, basements, pole barns, and new construction projects
- Operated specialized equipment while adhering to safety and quality standards
- Ensured accurate application based on job specifications and project requirements
- Collaborated with team members to ensure timely project completion
Education
High School Diploma -
Port Huron Northern Highschool
Port Huron, MI06-2020
Some College (No Degree) - Dual Enrollment
St. Clair County Community College
Skills
- Field service operations and installations
- Reverse osmosis water treatment systems
- Antibiotic flavoring systems
- Preventive maintenance and calibration
- Technical troubleshooting and repair
- Water quality testing
- Healthcare and pharmacy environments
- Client training and communication
- Territory and route management
- Service documentation and reporting with Microsoft Field Service
- Communicate with managers and other team members with Microsoft Teams
Certification
- Water Treatment Specialist – Class 1, Texas Commission on Environmental Quality
- OSHA 10 Hour General Industry Safety and Health
- Chauffeur License
- M DOT Physical Card
Timeline
Field Service Technician
FlavorX
03.2023 - Current
Spray Foam Installer
Foam All Spray Insulation
08.2021 - 03.2023
High School Diploma -
Port Huron Northern Highschool
Some College (No Degree) - Dual Enrollment
St. Clair County Community College