Kainoa Baldonado
Jeffersonville,IN
Summary
As a business owner I believe in cultivating a culture where the employee knows that we as a company have their best interest at heart, therefore they do whatever it takes to create that culture for the forever customer. Simply by treating them as they are treated by the company. This has lead me to being approved as a minority dealer for both Volkswagen and Ford. Thank you for spending your time getting to know of my passion/work.
Overview
20
20
years of professional experience
Work History
Owner/General Manager
Frankfort Ford Lincoln
12.2021 - 08.2023
- Managed day-to-day business operations.
- Negotiated with Lincoln to keep brand and increase turn and customer retention.
- Trained and motivated team to sell 100 cars per month from previous average of 32 monthly.
- Put processes in place to break forty year net record in the first year of our ownership.
- Recruited and retained key team members to keep home town engagement with the community to increase growth and trust.
- Secured state bid for all Sales and Service.
Owner/General Manager
Volkswagen Of Clarksville
06.2018 - 08.2023
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead DSI for Volkswagen in the State of Indiana for over 4 years. #1 out of 14 dealers last place DSI in 2018.
- Trained and motivated team to achieve Green CSI for sales and service.
- Monitored market conditions to stay ahead of the ever changing stocking and pricing conditions of the New and Used Car Pre and Post Pandemic.
General Manager
Jeff Wyler Nissan Of Louisville
03.2016 - 06.2018
- Attained number one volume dealer for Nissan in the state of Kentucky.
- Streamlined CIT process with out of state accounting office to attain a 6.6 days to book and fund for all of contracts in transit.
- Recruited a service and sales BDC increasing appointments for front and back of store.
- Put processes and pay plans in place to make store profitable for first time in over a year.
General Sales Manager
Swope Chrysler Dodge Jeep Ram/ Swope Nissan
01.2012 - 03.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing the roll out of Vin Solutions.
- First GSM for Swope to be over two sales floors.
- Beat Forward facing Ford and Toyota Stores in both gross and volume with CDJR.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and customer retention.
- First time Swope CDJR was ever number one in sales in the district was with our wonderful team.
General Sales Manager
Oxmoor Toyota Oxmoor CDJR
05.2006 - 12.2011
- Learned how to lead and train a team to attain big picture goals. First time selling over 500 cars a month at Toyota.
- Trained and led a team from inception in February to number one in the State in CDJR sales out of a Trailer on lot in Louisville, Kentucky.
- Coached sales associates to put the customer first interactions to attain green CSI and multiple repeat and referral business from a point with limited units in operation.
Finance Manager
Performance Toyota
06.2003 - 05.2006
- Learned finance after being promoted from the sales floor.
- Fell in love with the business of selling cars to strangers and making an emotional connection fast.
- Started our internet department with one other sales person and answered our first Internet Lead.
Education
The University of Tennessee - Knoxville
Knoxville, TNATP Flight Academy
Jacksonville Beach, FLSkills
- Customer Relations
- Sales Growth
- Staff Training
- Business Planning
- Employee Motivation and Performance
- Negotiation
- Culture Creating
Timeline
Owner/General Manager
Frankfort Ford Lincoln
12.2021 - 08.2023
Owner/General Manager
Volkswagen Of Clarksville
06.2018 - 08.2023
General Manager
Jeff Wyler Nissan Of Louisville
03.2016 - 06.2018
General Sales Manager
Swope Chrysler Dodge Jeep Ram/ Swope Nissan
01.2012 - 03.2016
General Sales Manager
Oxmoor Toyota Oxmoor CDJR
05.2006 - 12.2011
Finance Manager
Performance Toyota
06.2003 - 05.2006
The University of Tennessee - Knoxville
ATP Flight Academy
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