Kaiona Rice
Las Vegas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Cashier
KPOP1004
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Small Business Owner
Self-Employed
09.2020 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Customer Experience Manager
Michaels Arts and Crafts
11.2022 - 01.2025
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to enhance customer experience.
Cashier
Michaels Arts and Crafts
11.2021 - 11.2022
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Speech And Hearing Sciences
Arizona State University
Tempe, AZ12-2024
Skills
- Multicultural sensitivity
- Teamwork and collaboration
- Problem-solving
- Reliability
- Activity planning
- Adaptability
Languages
American Sign Language
Limited Working
Timeline
Cashier
KPOP1004
04.2025 - Current
Customer Experience Manager
Michaels Arts and Crafts
11.2022 - 01.2025
Cashier
Michaels Arts and Crafts
11.2021 - 11.2022
Small Business Owner
Self-Employed
09.2020 - Current
Bachelor of Science - Speech And Hearing Sciences
Arizona State University
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