Kaira Lozano Campos
Milwaukee
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in employee training and customer service. Enhanced team performance through effective mentoring and implemented training programs that improved service quality. Skilled in cash handling and adept at resolving customer complaints, fostering loyalty and satisfaction.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
07.2022 - 05.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Implemented training programs to improve customer service skills among staff.
- Monitored team performance, providing constructive feedback for continuous improvement.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
Service Crew Member
Southern Adventist University
08.2023 - 05.2024
- Assisted in inventory management, monitoring stock levels to prevent shortages.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
Cashier
El Rey Foodmart
06.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Education
No Degree - Psychology
Southwestern Adventist University
Keene, TX05-2027
High School Diploma -
Wisconsin Academy
Columbus, WI05-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Payment processing
- Documentation and reporting
- Safety compliance
- Hiring and recruiting
Certification
- Serv Safe National Restaurant Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Team Sports
- Enjoy creating and following travel blogs and vlogs
Timeline
Service Crew Member
Southern Adventist University
08.2023 - 05.2024
Shift Manager
McDonald's
07.2022 - 05.2025
Cashier
El Rey Foodmart
06.2021 - 08.2021
No Degree - Psychology
Southwestern Adventist University
High School Diploma -
Wisconsin Academy