Dedicated customer service professional with knowledge in delivering quality service and proven multi-tasking skills. Willing to go the extra mile, studying the material day and night to become a master at what I do.
Overview
5
5
years of professional experience
Work History
Dishwasher/ Prep
Mahi’ai’ Table, Foodland Farms Ka Makana Ali’i
06.2021 - 11.2021
Wash the dishes for the kitchen to maintain a steady flow of clean dishes
Maintain the cleanliness of the kitchen
Prepare and package ingredients to be sold in the store and restaurant
Brand Associate / Customer Experience Senior Lead
Old Navy, Ka Makana Ali’i
11.2021 - 05.2023
Assisting customers with their needs and questions
Organizing the clothes into a presentable display
After hours, maintained cleanliness of the store
Insuring customers leaving with satisfaction
Training new hires customer service
Cash and Credit card handling
Brand Associate
Bath and Body Works, Ka Makana Ali’i
07.2023 - 09.2024
Greeting customers with a big welcoming
Assisting customers with their questions and needs
Maintaining the cleanliness of the store during hours and after hours
Cash and Credit card handling
Insuring customers that walk in and leave the store with satisfactions
Dog Handler/ Front Desk
Tails of Hawaii, Pearl City
11.2023 - 05.2024
Dog Handler: Watching the dogs to make sure they are injuring themselves
Training dogs sit, shake, and stay
Making sure when the dogs go in our outside or inside play area is it clean and safe for them to play in
Changing water bowl, and cleaning our mop buckets
Owner provide their dogs breakfast, lunch, or dinner and we make it for them with the instructions that they have given us
Grooms: Nail trims, bathes, anal expression, and ear cleaning
Front Desk: Welcome owner and their dogs
Owner will provide their food for breakfast, lunch, or dinner and with will feed them with the instructions that the owners have given us
Answer the phones that our existing customer or new customers have questions and we will provide them answer
Making them reservations for playcare which we have AM, PM, and a full day
Making new appointment for a meet and greet, reacclimating, or groomings
Handling Cash and Credit cards
Sale Associate
Fighting Eel, Kapolei
06.2024 - 07.2025
Assisting customers with their needs and questions
Organizing the clothes into a presentable display
After hours, maintained cleanliness of the store
Insuring customers leaving with satisfaction
Cash and Credit card handling
Maintaining the store inventory
Shipment
Old Navy
07.2025 - Current
Receive, unpack, and verify incoming shipments against invoice and packing slips
Accurately sort, label, and organize merchandise for quick restocking or storage
Ensure timely and efficient movement of products from backroom to sales floor
Maintain clean, organized, and safe stockroom and loading dock area
Facility: Maintain cleanliness, safety and functionality of the store, sales floor, restroom and backroom areas.
Monitor supply inventory and restock cleaning or maintenance material as needed
Ensure compliance with health, safety and sanitation standards to meet company and regulatory requirements
Respond quickly to maintenance-related situation that could impact customers experience or safety
Member Associate
Hawaii State Federal Credit Union
Aiea , HI
07.2026 - Current
Built relationships with customers by providing friendly customer service.
Assisted members with account inquiries and transactions effectively.
Maintained accurate records of member interactions and transactions.
Resolved member issues through effective communication and problem-solving skills.