KAISA GONSALVES
Santa Rosa,CA
Summary
Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 17 years of experience in leading organizational business units. Deadline and results driven with extensive experience in financial stewardship, decisive leadership with proven success in identifying growth opportunities supporting large-scale product delivery, auditing, and servicing various levels of corporate and legal contracts. Instrumental in implementing cost control measures, and enhancing operational efficiency. Skilled in creating standardized business processes, using ERP and interpreting data analytics.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Supply Chain Manager
Sutter Health; Sutter Pacific Medical Foundation
05.2017 - Current
- Developed internal metrics and scorecards to assess performance management and improve vendor performance and relations.
- Spearheaded implementation of Kanban across 59 clinical locations, which reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Lead team of direct reports with oversight for inventory management and forecasting, business process management, and disruption management.
- Optimized vendor partner performance, materials spend, and medical supply inventory levels through use of active daily metrics.
- Instituted standardized product formulary and new product review process, which decreased product deviation between locations while maintaining compliance with contract agreements.
- Created standard work documentation and workflows using FOCUS PDSA guiding principles to optimize efficiencies, reduce variation and improve adherence to overall business strategies.
- Developed A3 to support project planning and needs guiding effective project execution.
- Monitored and tracked supplier performance to enforce adherence to contract compliance, quality standards and established timelines.
- Integrated strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Tracked and monitored purchase orders, deliveries, and invoicing to verify accuracy and compliance.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Supported product loss valuation following damage from CA wildfires, which resulted in increased insurance payouts by over $1M.
- Collaborated with internal teams to improve outputs to meet demand and stocking requirements.
Corporate Risk Manager
RIC INSURANCE GENERAL AGENCY, INC
01.2014 - 01.2016
- Established and implemented organizational policies associated with IIPP, BCP, disaster recovery, and formal driving standards.
- Created programs to identify, quantify, and mitigate various enterprise risk exposures including insurable and non-insurable risks.
- Chartered and led internal Risk Committee and Safety Committees.
- Created training programs to standardize operational functions and support data integrity.
- Developed organization’s risk management COSO-based infrastructure that focused on assessment, information, control, and risk transfer while maximizing cost efficiency.
- Maintained corporate insurance policies including E&O, D&O, EPLI, Cyber, Crime, Fiduciary, GL, Property, WC, Excess, and Auto.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control all levels of enterprise risk.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
IT Project Manager
RIC INSURANCE GENERAL AGENCY, INC.
01.2012 - 01.2016
- Executed processes and disciplines in areas of quality control and communications management.
- Developed project management roadmap to define project objectives, timelines, and milestones.
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
- Led and managed staff of 13 team members engaged in administering complex IT infrastructure.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Led efforts to improve communication through online application platforms for application tracking and electronic agency system management interface.
- Spearheaded accounting projects related system integration issues to isolate system issues and optimize agile processing.
- Introduced process improvements through automation, elimination of redundancies, and enhanced and streamlined daily activities.
- Served as liaison with vendors and secured competitive pricing for purchasing activities.
Senior Underwriter
RIC INSURANCE GENERAL AGENCY, INC.
01.2005 - 01.2012
- Managed all aspects of financial and business analysis of employer controls, exposures, and loss histories to effectively support large book of business, valued at over $40M.
- Utilized underwriting discretion within authority to approve risk and structured coverage to corporate standards, while ensuring compliance with all governing entities.
- Initiated action to cancel policies, modify coverage, and change limit based on corporate guidelines and standards.
- Guided, mentored, and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Controlled loss by assessing risk, conducting system analysis, stratifying loss ratings, and recommending policy solutions.
- Provided high level of assistance to help with review, classification, coding, and rating of applications, including creation of standard work documentation and forms.
- Analyzed applications for coverage and reports from loss control specialists to determine risks.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Evaluated and assessed businesses applying for commercial insurance by qualifying accounts, determining premium and policy terms and conditions, and negotiating contracts with authorized business representatives.
Education
Bachelor of Science - Nursing Science
Grand Canyon University
Phoenix, AZ04.2024
Transferred - Social Sciences
SANTA ROSA JUNIOR COLLEGE
Santa Rosa 08.2018 - 06.2022
Skills
- Supply Chain Management
- Operations Management
- Risk Management
- Project Management
- Strategic Oversight
- Team Leadership
- Asset Management
- Emergency Management
- Data Analytics
- Cost Containment/Reduction
- Performance Improvement
- Supplier Performance Management
- Financial Stewardship
- Vendor Supervision
Accomplishments
- Implemented a standardized formulary and Kanban, which significantly reduced product variation, disruptions, and spending throughout my affiliate
- Contributed to the award of a State contract that led to business operations yielding multi-million dollar net returns, annually.
- Developed and implemented standard work across multiple functional teams, which reduced error rates and created framework for ongoing performance management and improvement
- Successfully managed multiple efficiency-enhancing software implementations designed to optimize operations and reduce data input redundancies.
- Fully supported supply chain operations of large mass vaccination sites during the COVID-19 pandemic.
- Completed asset loss valuation following wildfire events, which maximized payouts from insurance companies in excess of $1M.
- Fully supported supply chain operations of large mass vaccination sites during the COVID-19 pandemic.
- Instrumental valuation following wildfire events, which maximized payouts from insurance companies
- Collaborated with management teams to assign formularies respective to operations, which yielded overall System savings.
Affiliations
National Society of Collegiate Scholars (2023)
Timeline
Transferred - Social Sciences
SANTA ROSA JUNIOR COLLEGE
08.2018 - 06.2022
Supply Chain Manager
Sutter Health; Sutter Pacific Medical Foundation
05.2017 - Current
Corporate Risk Manager
RIC INSURANCE GENERAL AGENCY, INC
01.2014 - 01.2016
IT Project Manager
RIC INSURANCE GENERAL AGENCY, INC.
01.2012 - 01.2016
Senior Underwriter
RIC INSURANCE GENERAL AGENCY, INC.
01.2005 - 01.2012
Bachelor of Science - Nursing Science
Grand Canyon University
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