Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Crandall

Santa Rosa,CA

Summary

Dynamic professional with a proven track record at Shell Gas Station, excelling in cash handling and customer relations. Recognized for enhancing customer satisfaction and fostering team productivity through effective training and conflict resolution. Detail-oriented and committed to maintaining a safe, organized environment while achieving operational goals.

Overview

11
11
years of professional experience

Work History

Attendance Clerk

Shell Gas Station
01.2019 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Manager

Palms Grill
03.2013 - 08.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Santa Rosa High School
Santa Rosa, CA
06-2001

Skills

  • Patient and empathetic
  • Cash handling
  • Effective time management
  • Cleaning and sanitizing expertise
  • Cash management
  • Point of sale management
  • Cash drawer balancing
  • Point of sale systems
  • Detail-oriented approach
  • Staff training and development
  • Goal setting
  • Sales team leadership

Timeline

Attendance Clerk

Shell Gas Station
01.2019 - 04.2024

Manager

Palms Grill
03.2013 - 08.2018

GED -

Santa Rosa High School

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