KAISA JENSEN
San Diego,CA
Summary
With over 5 years of experience in customer success and inside sales, I possess strong skills in leading business development initiatives and managing key accounts across diverse industries. My expertise lies in program development and optimization, consistently delivering creative and innovative solutions while identifying problems and opportunities. I have a proven track record of achieving superior results by seamlessly collaborating with cross-functional teams. Through building valuable relationships, I consistently exceed expectations and effectively collaborate with stakeholders, senior executives, management, team members, and clients at all levels of the organization.
Overview
13
13
years of professional experience
Work History
Specialty Call Center Representative
Kaiser Permanente
08.2023 - 08.2024
- Answering 100+ calls per day to respond to inquiries from patients, vendors, insurance companies, and medical facilities
- Conducting 30+ outbound calls and messages per day to patients to follow up on requests made by their care team
- Providing patients with pre-authorization for medical treatment as well as procedure instructions and needed co-payments
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Providing accurate and timely documentation and follow-up of call interactions as well as any interventions provided
Server
Nautilus Tavern
05.2021 - 06.2022
- Implemented strategies resulting in 15% revenue growth and increased customer loyalty to encourage repeat business
- Instructed staff and managed customer flow to ensure an efficient, positive, and memorable dining experience
- Established relationships with customers, greeted and welcomed parties, and helped guide and assist customers
- Operated POS systems, recruited and trained more than 20 new staff members, and upsold products to maximize profits
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Caregiver
Self Employed
02.2016 - 07.2017
- Provided in-home care for infants, toddlers, and children ranging from newborn to age 11 by tending to their basic needs
- Monitored children's overall safety and wellbeing with a hands-on total-care approach and reinforced good social skills
- Created safe environments for children and helped children through personal issues with caring, age-appropriate support
- Encouraged children's intellectual development as well as supervised homework and assisted with studies when needed.
Sales Representative
Greenmantle Christmas Tree Farm
11.2011 - 01.2015
- Improved the pre-sales process through outbound calls and face-to-face meetings that resulted in a 17% increase in sales
- Responded quickly to customer concerns or requests within targeted timeframes and coordinated/implemented tree orders
- Investigated and resolved issues reported by customers and handled 150 calls per week for improved customer satisfaction
- Followed established sales processes and scripts to ensure consistency and maximize success in acquiring new accounts
Education
Bachelor of Arts in Economics -
San Diego State University
01.2021
Skills
- Inside Sales & Account Management
- Customer Lifecycle Management
- KPI Measurement, Analysis & Reporting
- Market, Product & Customer Insights
- Project Management & Resource Utilization
- Customer Retention & Repeat Business
- Sales Cycle Management & Account Development
- Multi-Tasking in Fast-Paced Environments
- Proactive & Responsive Customer Service
- Excellent Verbal & Written Communication
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
Community Service
- Member - Executive Board for Alpha Chi Omega Sorority
- Volunteer/Fundraiser - Becky's House (Shelter for Victims of Domestic Violence)
Timeline
Specialty Call Center Representative
Kaiser Permanente
08.2023 - 08.2024
Server
Nautilus Tavern
05.2021 - 06.2022
Caregiver
Self Employed
02.2016 - 07.2017
Sales Representative
Greenmantle Christmas Tree Farm
11.2011 - 01.2015
Bachelor of Arts in Economics -
San Diego State University
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