Kaiser A. Penny

➢ Data Entry for professional, institutional, and member submitted claims. Provided accurate and timely submission of claims which enhanced the member and provider experience and exceeded the company metric for all claims processed within 30 days.

➢ Completed special projects to identify itemized bills for Nurse Review and Audit resulting in medical expense savings and administrative cost avoidance.

➢ Learned various skills of a Claims Supervisor through study, discussion and examples provided by management including, but not limited to, Inventory Management, HR Policy Accountabilities and the importance of time and labor.

➢ Demonstrated excellent customer service through pleasant and professional phone and in-person interactions and consistently took immediate action to improve the client experience.

➢ Exceeded daily target goals and became a preferred Dasher.

➢ Selected the most efficient routes in compliance with delivery expectations.

➢ Presented clean, neat, and professional appearance of self and vehicle.

➢ Shadowed logistics brokers as they completed their job duties.

➢ Learned about the technology used in this industry and how it allows more efficient and consistent production for the carriers.

➢ Completed Power Point presentations via Zoom concerning Arrive Logistics’ top competitors and offered opportunities of improvement.

➢ Placed customer's food and beverage orders through excellent verbal communication at the counter or drive through window. Learned valuable lessons in dealing with the general public successfully.

➢ Operated the cash register and handled customer transactions while keeping the till balanced.

➢ Stocked kitchen and customer service operations with necessary food, beverage, packaging, and service materials.

➢ This job was a work/study which I successfully completed with an "A".