Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaisy Oudomkhati

Apalachin ,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Senior Manager

Verizon Wireless
03.2013 - Current
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Store Manager

Silver and Gold Connections
11.2008 - 03.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Waitress

Kampai
11.2006 - 11.2009
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Johnson City High School
Johnson City, NY
06.2007

Skills

  • Strategic Planning
  • Operations Management
  • Data Analytics
  • Documentation And Reporting
  • Data-driven decision-making
  • Organizational Development
  • Team Leadership
  • Employee Development
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Customer Service

Timeline

Senior Manager

Verizon Wireless
03.2013 - Current

Store Manager

Silver and Gold Connections
11.2008 - 03.2013

Waitress

Kampai
11.2006 - 11.2009

High School Diploma -

Johnson City High School

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Kaisy Oudomkhati