Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kait Philphot

Pensacola

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Nail Tech

Haus of FIDI
Pensacola, FL
09.2023 - Current
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Nail Tech

DESHI
Pensacola, FL
06.2022 - 08.2023
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Restaurant Hostess

Union Public House
Pensacola, FL
04.2019 - 06.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Completed daily side work and opening and closing duties without fail.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

Certificate of Technical Studies - Nail Tech

Gulf Coast Institute of Career Development
Pensacola, FL
06-2021

Bachelor of Arts - Apparel Design

The University of Alabama
12-2015

Skills

  • Customer Service
  • Problem-solving
  • Team Collaboration
  • Schedule Maintenance

Timeline

Nail Tech

Haus of FIDI
09.2023 - Current

Nail Tech

DESHI
06.2022 - 08.2023

Restaurant Hostess

Union Public House
04.2019 - 06.2022

Certificate of Technical Studies - Nail Tech

Gulf Coast Institute of Career Development

Bachelor of Arts - Apparel Design

The University of Alabama
Kait Philphot