Kait Philphot
Pensacola
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Nail Tech
Haus of FIDI
09.2023 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Nail Tech
DESHI
06.2022 - 08.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Restaurant Hostess
Union Public House
04.2019 - 06.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Certificate of Technical Studies - Nail Tech
Gulf Coast Institute of Career Development
Pensacola, FL06-2021
Bachelor of Arts - Apparel Design
The University of Alabama
12-2015
Skills
- Customer Service
- Problem-solving
- Team Collaboration
- Schedule Maintenance
Timeline
Nail Tech
Haus of FIDI
09.2023 - Current
Nail Tech
DESHI
06.2022 - 08.2023
Restaurant Hostess
Union Public House
04.2019 - 06.2022
Certificate of Technical Studies - Nail Tech
Gulf Coast Institute of Career Development
Bachelor of Arts - Apparel Design
The University of Alabama
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