Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kaitelyn Guzman

Hollywood,Fl

Summary

Highly organized and detail-oriented professional with over 3 years of experience in the medical field. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

3
3
years of professional experience

Work History

Office Manager

Center for integrative & functional endocrinology
Pembroke Pines, FL
06.2024 - Current
  • Manage daily office operations including scheduling, staff coordination, and workflow optimization.
  • Oversee patient registration, appointment scheduling, and maintenance of medical records.
  • Implement and maintain office policies and procedures to ensure efficient operations.
  • Handle billing procedures, insurance claims, and payment processing.
  • Monitor accounts receivable and manage collections.
  • Create and maintain office budgets and financial reports.
  • Recruit, train, and supervise administrative and medical support staff.
  • Schedule staff rotations and manage time-off requests.
  • Conduct performance evaluations and provide professional development opportunities.
  • Ensure compliance with healthcare regulations including HIPAA.
  • Maintain updated medical licenses and certifications.
  • Implement quality assurance programs and safety protocols.

Phlebotomist

Center for integrative & functional endocrinology
Pembroke Pines, FL
01.2023 - Current
  • Performed routine venipuncture punctures on patients.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Explained procedures to patients and answered questions.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Medical Receptionist

Center for Integrative & functional endocrinology
Pembroke Pines, FL
07.2022 - 06.2024
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Education

Certifications - BLS

Infusion Medical Education
Fort Lauderdale, FL
12-2024

Certifications - HIPPA / OSHA

Infusion Medical Education
Fort Lauderdale, FL
12-2024

Certifications - Phlebotomy

Hollywood Career Institute
Hollywood, FL
01-2023

High School Diploma -

South Broward High School
Hollywood, FL
05.2022

Skills

  • Healthcare Team Leadership
  • Calendar and Appointment Management
  • Remote work experience
  • Staff Supervision & Training
  • Medical Office Administration
  • Patient Care Coordination
  • Insurance Verification
  • Billing & Claims Processing
  • HIPAA Compliance
  • EMR Systems Management
  • Appointment Scheduling
  • Quality Assurance
  • Process Improvement
  • Budget Management
  • Vendor Relations
  • Human resources

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Office Manager

Center for integrative & functional endocrinology
06.2024 - Current

Phlebotomist

Center for integrative & functional endocrinology
01.2023 - Current

Medical Receptionist

Center for Integrative & functional endocrinology
07.2022 - 06.2024

Certifications - BLS

Infusion Medical Education

Certifications - HIPPA / OSHA

Infusion Medical Education

Certifications - Phlebotomy

Hollywood Career Institute

High School Diploma -

South Broward High School

Similar Profiles

CREATE PROFILE