Angela Lawhone
Port Orchard,WA
Summary
Dynamic and results-oriented professional with a proven track record in managing day-to-day operations and driving team performance. Skilled in leading and mentoring staff to achieve departmental goals while demonstrating strong problem-solving abilities and persuasive leadership. Seeking a position that leverages management and administrative expertise, along with exceptional customer service and interpersonal skills, to foster personal and professional growth. Committed to contributing to organizational success through effective team collaboration and innovative solutions.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Family Resource Home Care
Silverdale, WA
10.2024 - 03.2026
- Oversee all branch operations, Manage all HQ communication, attend leadership meetings, audits for yearly Medicaid surveys. Provide daily stand ups with administrative staff for smooth daily processes, deadlines and goals
- Interview, Supervise and develop administrative staff to ensure optimal performance.
- Train branch staff accordingly on compliance, company policies, and role procedures to comply with all the state and federal regulations, and company policy.
- Performing client assessments, effective communication with Medicaid case managers, conducting intake assessments, care planning, and ongoing supervision.
- Assist staffing supervisors with scheduling duties and placing caregivers with clients as needed.
- Conduct quality audits, promote high levels of satisfaction among clients and caregivers. Resolve concerns with office staff to address escalation with client and caregiver issues.
- Align marketing efforts with branch capacity and goals.
Caregiver Manager
Family Resource Home Care
Silverdale, WA
02.2024 - 10.2024
- Collaborated with Talent Acquisition with weekly meetings to discuss client needs and marketing insights.
- Conducted Weekly Orientations for incoming caregivers.
- Partnered with Staffing and provided insights on client and caregiver requirements, attributes and suggested matches for a great connection.
- Facilitated Client Introductions to accompany caregivers on their initial shift.
- Delivered OngoingTraining by Providing individualized sessions, skills labs, and soft skills development.
- Ensuring Compliance to uphold regulations, Medicaid and state requirements.
- Served as main point of contact to address caregiver inquiries and concerns promptly.
- Conducted Performance Evaluations and offered regular feedback to support caregiver development and growth
- Assisted and collaborated with HR to Facilitate progressive discipline as necessary.
- Maintained Records and kept accurate logs of caregiver communications and requests.
- Adhered to all company Policies, State and Federal regulatory guidelines.
Human Resources, Recruitment and Engagement Manager
Home Instead
Bremerton, WA
06.2022 - 02.2024
- Responsible for all Human Resource tasks
- Primary person for all CAREGiver inquiry calls. Each call is answered in a friendly, professional, and knowledgeable manner.
- Responsible for managing prospective CAREGivers through our applicant tracking software system.
- Conduct applicant phone and 1:1 virtual, and in-person interviews in an efficient and professional manner.
- Follow the monthly training calendar inclusive of Orientation, Required New-Hire Training as well as Personal Care, Hoyer, and Transfer Training.
- Evaluate and update all orientation and training materials as needed
- Schedule and conduct CAREGiver Training, In-services, and Continuing Education sessions
- Plan and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution while ensuring company policies are enforced.
- Work in partnership with the Scheduling Department to coordinate Caregiver schedules, emphasizing creating high-quality matches and extraordinary relationships.
- Engagement activities, staff meetings, and on-site reviews
- Following state compliance requirements while performing background checks.
- Maintaining employee files and performing all HR duties to keep them up to date.
- Multiple applicant platforms to search for applicants
- Managing Caregivers through Wellsky and assisting them with any issues that may arise during a shift.
Clinical Office Manager
Dr. Douglas Louie MD Family Practice
Tacoma, WA
01.2020 - 06.2022
- Creating and maintaining patient health charts, obtaining and updating patient information, preparing patients’ charts for consultation and evaluation, verifying insurances
- Mediating between patients and medical insurers, prior authorizations and billing, ICD-10 coding
- Assisting patients, scheduling and confirming appointments
- Referrals for outpatient care including prior authorizations through health insurances
- Managing medication prescriptions for patients, answering phone calls, collecting co-payments and following up on medical insurance claims, entering payment information into electronic billing systems.
- A liaison for the patients, their families, physician, and other medical providers.
Health Information Management Director
Life Care Center of Gig Harbor
Gig Harbor, WA
03.2016 - 06.2019
- Continuous communication with Executive Leadership team
- Implementing monitoring tools and achieving compliance at all times, acts a liaison between Physicians, Administrators, Residents, Resident families, Medicare systems and Medical Records and other Department Heads.
- Provided Leadership with resolving HIM issues, met key performance indicators as required per company policy, processed medical records with admissions, discharges and medical record release
- Entry data into new systems, ICD 10 coding and billing, Physician credentialing, triple check meetings and Medicare/Medicaid and Health insurance compliance, insurance/billing claims
- Certified knowledge of HIPAA, enforced HIPAA privacy, regular meetings with corporate compliance to oversee the performance of my department to ensure company policy, state and federal laws and regulations are followed
- Team member in Quality Assurance meetings with Medical Director to ensure proper care for the residents
- Strong computer knowledge and skills within an EMAR system, assisting the nursing staff and Director of Nursing with new systems and provided training.
Resident Services Director
Prestige Care
Gig Harbor, WA
04.2013 - 03.2016
- Assisted in planning, organizing, developing, and directing personal and health care services to residents at an Alzheimer’s Residence.
- Responsible and accountable for directing the personal care department.
- Scheduling and coordinating with nursing staff. Provided training, supervision, monitoring of care staff as they provide personal care, medication management and other health related services.
- Responsible for new care staff, and keeping facility staffed appropriately.
- Act as the liaison and communicates effectively to families, physicians, and other care professionals for the health care needs of the residents.
- Reviews accident and incident reports.
- Nurse delegated and provided medication administration.
- Participated in move ins and Level of Care determinations. Assisted in Service Plans and ensures correct Level of Care is being provided to the residents.
- Monitored health care records and kept resident service noting accurate and in compliance with the State of Washington.
- Followed policy and procedure's and assisted the Health Services Director in complete care of the residents
Medical Receptionist
Surgery Center of Silverdale
Silverdale, WA
02.2009 - 03.2013
- Served patients with exceptional customer service while maintaining a professional and positive relationship with patients and co-workers.
- Scheduling appointments, recording, and updating financial and insurance information, collecting co-pays, checking in and outpatients and preparing medical records/charts for physician, answering multiple telephone lines, office administration duties
- Eldermark system, Emar system, maintaining operations by following policies and procedures, ensuring HIPPA compliance and protection of private patient information. Attention to detail and maintained a clean and professional office/reception area.
Education
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University
Utah12-2024
Associate in Arts (AA) - DTA
Olympic College
Bremerton, WA06-2021
Skills
- Healthcare policy compliance
- Experienced in Resident/Patient Care
- Operational efficiency management
- Team management
- Analysis skills
- Healthcare administration
- Proficient in managing long-term care environments
- SOP compliance and monitoring
- Healthcare team leadership
- Analytical decision making
- Health Information Management Certifications
- Building client partnerships
- KPI analysis
- Policy & process development
- Home health agency experience
- Audit report preparation
- Healthcare financial management
- 20 years customer service experience
- Professional development
- Public relations
- Long-term care facility manager experience
- Team motivation (leadership skill)
- Workflow management (operations management method)
- Audit and compliance evaluations
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Relationship building and management
Certification
- First Aid Certification
- Driver's License
- Food Handler Certification
- State Tested Nursing Assistant
- BLS Certification
- CPR Certification
Languages
English
Timeline
Branch Manager
Family Resource Home Care
10.2024 - 03.2026
Caregiver Manager
Family Resource Home Care
02.2024 - 10.2024
Human Resources, Recruitment and Engagement Manager
Home Instead
06.2022 - 02.2024
Clinical Office Manager
Dr. Douglas Louie MD Family Practice
01.2020 - 06.2022
Health Information Management Director
Life Care Center of Gig Harbor
03.2016 - 06.2019
Resident Services Director
Prestige Care
04.2013 - 03.2016
Medical Receptionist
Surgery Center of Silverdale
02.2009 - 03.2013
Associate in Arts (AA) - DTA
Olympic College
Bachelor of Science - Business Administration, Healthcare Management
Western Governors University