Kaiti Bednarz
Fair Lawn,NJ
Summary
Dynamic professional with extensive experience at United Airlines, excelling in public speaking and customer service. Proven track record in enhancing service quality and team performance through effective training and mentorship. Fluent in Mandarin, I foster inclusivity and cultural sensitivity, driving impactful communication strategies that resonate with diverse audiences.
Overview
2026
2026
years of professional experience
Work History
Language Speaker Mandarin
United Airlines
Newark, NJ
1991 - Current
- Delivered engaging presentations to diverse audiences, enhancing customer understanding of services.
- Developed training materials for internal staff, improving knowledge retention and service delivery.
- Collaborated with cross-functional teams to align messaging with corporate initiatives, ensuring consistency across platforms.
- Facilitated workshops focused on customer experience, driving improvements in service quality and satisfaction.
- Mentored junior speakers on presentation techniques and best practices, fostering professional growth within the team.
- Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Developed and delivered customized workshops to improve team communication, resulting in enhanced collaboration.
- Utilized visual aids and multimedia to complement speeches, making complex topics more understandable and engaging.
- Provided mentorship to emerging speakers, sharing expertise and guidance to help them develop their skills.
- Collaborated with other speakers and professionals to exchange ideas and strategies for more effective public speaking.
- Offered post-event consultations for organizations, providing recommendations to improve future events based on audience feedback and engagement metrics.
- Fostered an inclusive environment during presentations by addressing diverse perspectives and promoting open dialogue among participants.
- Implemented process enhancements that streamlined preparation workflows for events, resulting in improved operational efficiency.
Lead Customer Service Representative
United Airlines
1991 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Provided support to team members in handling complex customer situations.
- Learned company policies and procedures to ensure accurate information delivery.
- Maintained detailed records of customer interactions for quality assurance.
- Contributed to a positive team environment through open communication and collaboration.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma - Hotel, Motel, And Restaurant Management
Sayreville Memorial High School
Sayreville, NJ06.1987
Skills
- Mandarin fluency
- Public speaking
- Customer service
- Presentation development
- Team leadership
- Service quality improvement
- Cultural sensitivity
- Inclusivity promotion
- Vocal tone
- Articulation
- Confident body language
- Empathy display
- Global awareness
- Strong eye contact
- Relatable examples
- Problem-solving
- Thought leadership
- Team management
- Decision-making
- Communication strategy development
- Crisis management
- Information gathering and analysis
- Event coordination
Timeline
Language Speaker Mandarin
United Airlines
1991 - Current
Lead Customer Service Representative
United Airlines
1991 - Current
High School Diploma - Hotel, Motel, And Restaurant Management
Sayreville Memorial High School